Specialist, Loyalty and Retention, Wireless, Hybrid

3 weeks ago

Toronto, Canada CONSUMER & SMBMARCHÉ CONSOMMATEUR & PME Full time

Req Id: 406580

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

**Position Summary**:
To succeed in this role, you will need to be a proactive, collaborative leader and strategic business partner who is client focused and results-oriented and has demonstrated an ability to work in a fast-paced, complex and analytical environment.

**Responsibilities**:

- Identify key churn reduction opportunities & create campaigns to mitigate at risk customers
- Partner with executional team members to support launch of new strategies as well as optimizations to existing campaigns
- Drive marketing objectives with the internal marketing, pricing, channel, Business Intelligence and operational partners
- Manage ongoing reporting and analytics of key marketing programs
- Optimize the current Loyalty & Retention proactive marketing programs through improved customer retention strategies, campaign segmentation and targeting
- Optimize existing marketing process and tools

**Qualifications**:

- University degree in marketing or a related discipline
- Experience with relevant Customer Marketing/Project Management experience
- Solid business and financial acumen
- Excellent problem solving skills and strong analytical capabilities
- Strong interpersonal and communication skills, ability to be a team player
- Ability to influence and engage stakeholders across all levels of the organization

**What you will get from us**
- Flexible work arrangements
- Health and dental benefits for you and your family, including virtual access 24/7 to health care professionals
- Investment options, including an Employees’ Savings Plan with financial contributions from Bell
- Career aspirations with a variety of training and learning solutions
- Discounts at your favourite fitness studios, preferred rates for the big game and more. You will also get discounts on Bell products and services.
- A culture committed to employees with impactful recognition programs

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Ontario : Toronto || Canada : New Brunswick : Moncton || Canada : Nova Scotia : Halifax || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga
**Flexible work profile**:Mobile
**Application Deadline**:01/09/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, ON, Toronto

Li-ML1

**Bell, one of **Canada's Top 100 Employers.

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