Customer Service Operator

2 weeks ago

Truro, Canada FIX.com Full time

**Customer Service Operator**
**Full-time Permanent (40hrs per week)**
**Remote**

**About Us**:
Eldis Group Partnership (EGP), is a proud Maritime based eCommerce company with offices in the USA and Canada. We help do-it-yourselfers (DIY) fix their home appliances, outdoor power tools and lawn equipment. EGP operates a family of websites, where we provide consumers with the parts and know-how to fix their household products themselves, offering the internet's largest collection of step-by-step installation instructions and videos. EGP is committed to helping consumers repair rather than replace their household products.
From your lawnmower to your coffeemaker, we provide quality repair parts to make your repair quick and easy. We empower do-it-yourselfers to do simple repairs to save time and money. We aim to make the process hassle-free and fun, by providing help every step of the way in the form of repair tips, articles, and videos.

**Job Summary**:
**Essential Duties and Responsibilities**:

- Compile, sort, and organize data to be entered into databases or electronic files.
- Pay attention to detail and input data correctly and accurately.
- Accurately enter data into corresponding fields within various software programs.
- Communicate with our vendors.
- Arrange for refunds and credits.
- Entering customer and account data from source documents within time limits.
- Keep information confidential.
- Comply with data integrity and security policies.

**Requirements**:

- A high school diploma or GED is required.
- Proven experience as a data entry clerk.
- Strong computer skills are a must.
- Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
- Good command of the English language, both oral and written, and customer service skills.
- Great attention to detail is a must.

**Compensation & Perks**:

- $15/hr.
- Paid Training.
- Three 15-minute paid breaks and a 30-minute unpaid lunch are given.
- Potential to earn increases based on performance - twice a year.
- Employee Recognition Program.
- Health, Dental, Life Insurance, etc.
- Employee and Family Assistance Program.
- Healthcare on-demand Program.
- Potential Yearly Bonus.

**Home Office Requirements**
- EGP provides all required equipment - a desktop computer, dual monitors, keyboard, mouse, ethernet cable, and a headset for this position. We also provide a webcam that is required to be used for training and team meetings.
- You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work time. (Conflicting responsibilities may include caring for a family member/pet etc.)
- Your home office must have a DSL, Fiber, or Cable modem that can be hardwired, via an Ethernet cable, into the computer we send you. (Wifi connections are not compatible with our devices - Dial-up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)

**IMPORTANT NOTE**: Although a computer is provided by EGP, if you are hired, you will need a home desktop or laptop computer to complete our assessments and internet speed tests during our hiring process. This is a requirement to be considered for this position.
To learn more about our company and what we do click on the links below:
**Salary**: $15.00 per hour

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