Program Manager, Light Rail Transit

2 months ago


Waterloo, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Our Team**:
Grand River Transit (GRT) provides transit service to the three cities, and four townships in the Regional Municipality of Waterloo. We operate more than 50 routes and cover more than 20 million kilometers every year. Our fleet consists of more than 300 vehicles, including conventional and MobilityPLUS buses and ION light rail trains. We have more than 2,500 stops across the region, and more than 560 shelters.

GRT values employees and recognizes that their talents are vital to our own success. Our employees take pride in making a difference and ensuring transit is safe, reliable and convenient for their community. We are looking for people like you to help us keep the Region moving.

**The Opportunity**:
Reporting to the Manager, Light Rail Transit Operations, this exciting opportunity would be well suited for an enthusiastic, creative and collaborative self-starter who thrives in an environment of innovation and change. You will supervise day to day contract administration related to transit-rail systems vehicle and infrastructure maintenance, repairs, and the addition of new vehicles. Prepares reports and recommendations to Manager related to service performance data against quality assurance standards and agreement specifications. Provides technical expertise related to light rail transit operations, vehicles, and infrastructure maintenance practices.

You will supervise a vehicle and infrastructure maintenance technologist. Administer contracts for vehicle and infrastructure maintenance/ repairs, new vehicles, and consultants; monitors quality of work to ensure compliance with agreement specifications.

Provide technical and commercial expertise/ leadership related to transit-rail systems vehicle and infrastructure (e.g., system requirements analysis, design, interface management, safety analysis, installation, systems integration, testing and commissioning, light rail vehicles, signalling/train control, communications).

Supervise the inspection, documentation, and initiation of warranty claims on behalf of the Region. Reviews warranty claims made against the Region. Monitors warranty issues to closure.

Resolve escalated, complex, and technical project issues and risks with contractor where work performed deviates from agreement, including warranty issues with manufacturer. Recommends payment hold-backs to Manager for work that does not meet quality assurance standards.

Monitor project performance against business objectives. Prepares status updates and reports for Manager and senior management.

Liaises with departmental staff/ management regarding municipal projects that may impact operations.

Participate on departmental project teams involved with planning and implementing of service expansions and infrastructure projects.

Represent the Region at public consultation meetings. Investigates and responds to public complaints.

Ensures project compliance with design standards, and municipal/provincial/federal codes.

Communicate with Ministries and regulatory agencies regarding funding opportunities. Conducts presentations/ tours to agencies, groups, and stakeholders.

Performs related duties as required.

Knowledge of light rail transit operations, maintenance (including systems, repairs, and replacement strategies), vehicles and their systems (including wayside systems), engineering and technical components, and operational, administrative, and financial planning, normally acquired through an engineering degree, plus progressively responsible related experience.

Must be licensed and in good standing as a Professional Engineer in the Province of Ontario, or be a member in good standing holding a Limited License in the area of practice(s), issued by the PEO. For those trained outside of Canada, equivalency will be determined by the PEO. Participates in activities to maintain professional license.

Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (e.g., health and safety, labour relations, employment standards, Highway Traffic Act, Transport Canada). Ability to ensure compliance with the project agreement.

Strong analytical, organizational, problem solving, and continuous improvement skills to research and identify trends; evaluate, develop, and impl


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