Customer Service Representative

5 months ago

Newmarket, Canada Snap-on Tools of Canada Co. Full time

Snap-on Tools is a leading global developer, manufacturer and marketer of tool and equipment solutions for professional tool users_._
- Snap-on values its employees and strives to keep them motivated and engaged. We empower them with training, offer growth opportunities and have a generous tuition reimbursement program. We offer excellent pay, a comprehensive benefits package and pension plan._

**Position Summary**:
**Key Tasks**:

- Review customer orders for accuracy and/or determine current corporate stock numbers from descriptions/specifications supplied by the customer.
- Enter orders/quotes into the computer.
- Create return good authorizations (RGA’s), review orders received and release subsidiary orders to the Velocity Centre for shipment, as necessary.
- Quote and order Industrial Specials / Outside Specials as necessary.
- Review subsidiary order status reports periodically to identify problem items and work with Supply Chain and Merchandise Purchasing for resolution.
- Make all additions, deletions, or other order maintenance as required by distributor/subsidiary customers.
- Review, schedule and release orders for packing, shipping and expediting product.
- Weekly Sales Reports and Ad Hoc Reports/Projects as Required

**Requirements**:

- Ability to work independently and multi-task in a fast-paced environment.
- Strong organizational and communication skills with good attention to detail.
- Willingness to help solve problems while demonstrating empathy and professionalism.
- Should possess customer service experience in a sales environment.
- Good knowledge of Snap-on product line.
- Ability to work within a team to prioritize personal and team workload to meet team goals.
- Excellent knowledge Microsoft Office (Word, Outlook and Excel).
- The ability to perform any task necessary to get an order entered, packed, shipped and invoiced.
- College or University degree would be an asset.
- Bilingual in both French and English would be an asset.

**Job Types**: Full-time, Permanent

**Salary**: From $48,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Newmarket, ON L3Y 7B3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 5 years (preferred)
- Customer service: 5 years (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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