Community Engagement Specialist

3 weeks ago

Toronto, Canada Action Against Hunger Canada Full time

**Job Title**:Community Engagement Specialist

**Organization**:Action Against Hunger Canada / Action contre la Faim Canada

**Report To**:Director of Development

**Location**:Toronto, ON (Hybrid)

**Job Type**:Full-Time, Permanent

**Start Date**:May 2023

**Work Hours**:37.5 hours per week

**Salary**:CAD 45K - 50K per annum

**ABOUT ACTION AGAINST HUNGER**

Founded in 1979, Action Against Hunger is a global humanitarian organization that takes decisive action against the causes and effects of hunger. Our mission is to save the lives of severely malnourished children while helping communities become self-sufficient. Recognized as a world leader in the fight against malnutrition, Action Against Hunger has pursued its vision of a world without hunger for almost four decades, combating hunger in emergency situations of conflict, natural disaster, and chronic food insecurity. With more than 8,000 staff in nearly 50 countries, our programs in nutrition, food security, livelihoods, water, sanitation, and hygiene, reach more than 20 million people each year.

**ABOUT ACTION AGAINST HUNGER CANADA**

With an annual Budget of $35million and staff strength of nearly 40 people, Action Against Hunger Canada (est. in 2006) works tirelessly in the fight against hunger globally through our specialized nutrition technical programs that build the knowledge and skills of nutrition and public health professionals worldwide for the detection, treatment and prevention of malnutrition. We are a leading recipient of funding from Global Affairs Canada (GAC) and advocate for changes to policy and practice in support of better nutrition and increased food security. Our collaborative programmatic model brings together communities, civil society, government, and the international assistance community to work jointly on fundamental public health issues that contribute to hunger in this world.

Our leading-edge programs have been built on the foundations of technical excellence, rigor and innovative practice over many years. We are experts in nutrition information systems, emergency nutrition and gender equality. Action Against Hunger Canada plays a hosting role to two significant global programs (SMART and the Global Nutrition Cluster Technical Alliance's Support Team) that provide guidance, tools and training in the areas of nutrition data collection and analysis and best practices for emergency nutrition service delivery for hundreds of Governments, civil society organizations and international organizations worldwide. Our programs support the capacity of public health professionals who deliver lifesaving and long-term initiatives in communities globally. We also work towards sustainable transformative health system strengthening in all our efforts to ensure a long
- lasting impact together with our partners, including members of the Humanitarian Coalition. As a member of the Action Against Hunger International Network, we also provide a range of technical support for the mainstreaming of gender equality across our programs and operations world-wide. Our commitments towards a gender transformative approach are integrated in our core health programming and our technical support to our International Network.

**ABOUT THE ROLE**

As part of the Development Team, the Community Engagement Specialist will be responsible for engaging with our community on social media channels to post content, resolve issues, provide information and be an ambassador of the organization. They will also be responsible for the timely and accurate processing of gifts including inputting gifts into the database and preparation of gift acknowledgments with respect to fund development and donor stewardship. This position reports to the Director of Development and works closely with the Digital Marketing Officer, Fundraising Officer, and Communications Officer.

**JOB RESPONSIBILITIES**

**_Social Media - 30%_**
- _ Set and implement social media and communication campaigns to align with marketing strategies._
- _
- _Provide engaging text, image, and video content for social media accounts._
- _
- _Respond to comments and queries in a timely manner._
- _
- _Monitor and report on feedback and online reviews._
- _
- _Organize and participate in online events to build community and boost brand awareness._
- _
- _Coordinate with internal teams to ensure brand consistency._
- _
- _Build relationships with donors, prospects, and influencers._
- _
- _Stay up to date with digital technology trends._
- _

**_Gift Processing - 30%_**
- _
- _
- _Manage data entry and gift processing for donations._
- _
- _Update, review, and amend donor database records and templates as required._
- _
- _Process and track individual records in the organization's CRM database._
- _
- _Draft personalized correspondence as required._
- _
- _Process charitable tax receipts for donors._
- _

**_Donor Relations and Stewardship - 25%_**
- _
- _Write and process thank you letters for donors._
- _
-

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