Inside Sales Representative

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange (TSX: SJ).

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever
- expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

Position Summary

The Customer Service / Inside Sales Representative provides sales and customer service to build, maintain and retain clients. The inside sales representative has the responsibility of inputting and organizing orders as well as tracking shipments. The incumbent assists with client account management and after sale services.

Key Responsibilities
- Handle sales desk calls.
- Prepare and send quotes, price pages and communications.
- Receive and process orders by inputting them into the system.
- Organize and track shipments for time and cost efficiency, shipping documents and track invoices.
- Ensure after sales service by following-up, deal with customer matters and answer inquiries.
- Client account management through order changes, credits, adjustments, and returns.
- Perform other duties as assigned.

**Qualifications**:

- Minimum of five (5) years of related experience.

Core Competencies
- Proficiency in English
- Effective interpersonal and communication skills
- Problem solving, priority management and conflict resolution skills
- Maintain positive and enthusiastic attitude even in adverse situations
- Excellent customer service skills and the ability to anticipate customer needs
- Demonstrate respect for coworkers and customers
- Ability to work independently as well as a part of a team
- Time and stress management
- Able to adapt to various circumstances, while keeping focus on goals
- Lumber and building product knowledge, an asset
- Basic accounting knowledge
- Intermediate computer skills (Microsoft Office)

As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

- Extended health and dental coverage
- Life insurance and accidental death & dismemberment (AD&D)
- Short-Term and Long-Term disability coverage
- Competitive compensation
- Annual Profit Share Program
- Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
- Company Share Purchase Program with 10% Company contribution match
- Career advancement opportunities

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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