Guest Service Agent

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service by addressing guest inquiries and resolving any issues or complaints
- Assist guests with check-in and check-out processes
- Handle guest reservations and ensure accurate information is recorded
- Provide information about hotel amenities, local attractions, and dining options
- Maintain a clean and organized front desk area
- Handle cash transactions and maintain accurate records of all transactions
- Collaborate with other hotel staff to ensure a smooth guest experience

**Requirements**:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities and the ability to handle difficult situations with patience and professionalism
- Attention to detail and the ability to multitask effectively
- Basic computer skills, including knowledge of reservation systems and Microsoft Office Suite
- Previous experience in customer service or hospitality is preferred, but not required

**Job Types**: Full-time, Permanent

**Salary**: $15.25 per hour

**Benefits**:

- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Stellarton, NS B0K 1S0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person