Overnight Command Centre Security Associate

2 months ago

Ottawa, Canada The Dymon Group of Companies Full time

Dymon Storage provides customers with secure 24/7 access to their units. In addition, prospective customers can obtain leasing information and reserve storage units at their convenience, day or night. The Night Service & Security Associate is responsible for the care of our customers and facilities when retail operations are closed.

**Key Responsibilities**:

- Proactively monitors the activities of customers and visitors on the premises and the functioning of facility equipment (elevators, speed doors, HVAC) via video surveillance.
- Ensures that security equipment is in good working order.
- Provides access control and assistance to customers having difficulties with access codes.
- Responds to all telephone inquiries from existing and prospective customers regarding unit availability/pricing, lease terms, accounts, service requests, retail products and pricing, move-ins Responds appropriately to alarms, emergencies and equipment malfunctions by alerting the appropriate authorities and the on-call manager.
- Completes Footage Requests
- Conducts Virtual Audits of all Sites including Dymon Wine Cellar, Dymon Work Refine, as well as any ad-hoc Virtual Audit Requests
- Audits and reports on DYMONShred activities
- Completes comprehensive shift reports detailing activities, events and inquiries.

**Primary Objectives**:

- Proudly represent, promote and protect the DYMON Storage brand through the delivery of excellent service that consistently exceeds customer expectations.
- Provide a safe and secure environment for customers accessing DYMON facilities after regular retail hours.
- Identify and respond to any activities or events that may cause damage to the DYMON property and facilities.

**Required Knowledge, Skills & Abilities**:

- Excellent telephone communication skills preferably in English and French.
- Superior customer service as evidenced by references and commendations.
- Computer proficiency using a Windows Operating System, Microsoft Outlook and Word.
- Familiarity with security programs, video cameras and monitors.
- Demonstrates sound judgment, decision making skills and the ability to direct others in an emergency.
- Possesses the ability to work alone with mínimal supervision.

**Education & Experience**:

- Secondary School Diploma required.
- Minimum 2 years experience as a security guard.
- Completion of Community College Police Foundations program considered an asset.
- Call Centre experience considered an asset.

**Rated Competencies for this Position**:

- Reliability
- Customer Focus
- Problem Solving
- Pride of Ownership
- Process Compliance
- Communication
- Integrity & Trust

**Physical Demands & Environment**:

- Must be available to work overnight shifts and on holidays plus overtime if required.
- Position involves working alone and long periods of sitting viewing monitors and TV screens.

This job description is intended to convey the information required to understand the scope of the job and the general nature of work to be performed. This job description is not intended to be an all-inclusive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the job.

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