IT Analyst

**Who We Are**

Since 1985 North Star has been an industry leader in manufacturing attractive and energy-efficient vinyl windows and patio doors. Whether building a new home or upgrading to today’s standards, North Star has an extensive range of quality, energy-efficient and full-featured windows that are not only beautiful, but offer exceptional value. We are committed to best-in-class manufacturing technology and ensure all our products consistently exceed industry standards. This is supported by a network of dealers with a reputation for providing quality workmanship and attentive customer service. For 36 years, North Star has been manufacturing quality windows and doors, delivering great service and providing exceptional value.

North Star Windows & Doors is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

**Why Join Our Team**

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

**What You Can Expect from our Company**
- You will be Part of a Winning Team
- You Can Capitalize on Your Opportunities and Make an Impact
- You Will Be Well Rewarded for Your Contributions to our Success
- You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
- Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
- Additional performance-based compensation depending on your role
- Competitive vacation time and flexibility in work schedules and location consistent with your role
- Resources and support to help you manage your personal wellness

**What the Company Expects of our Team**
- Bring yourself fully to work each day
- Playing your role on the team so together we Win as One
- Welcoming and Driving Change to support our continued evolution
- Help drive the success of our Canadian Business through living our universal core values
- Making an Impact to ensure our continued success

**POSITION OVERVIEW**

**RESPONSIBILITIES**:

- Assist in the migration of our current window and door manufacturing software (Winsys) to a new software solution (A+W Cantor). This could involve product catalog development, data and logic replication, Crystal Reports creation/customization, factory machine interfacing, workstation testing, and user training.
- Provide technical support to internal end users, branch associates at locations across Canada, as well as customers.
- Meet all performance KPIs for system support.
- Support Cornerstone level initiatives as remote, local, and technical support.
- Abide by security and SOX regulations respecting internal and audit control processes.
- Provide user training where applicable.
- Some travel may be required.

**QUALIFICATIONS Education**
- Degree/Diploma in Computer Science, or Information Technology or equivalent experience is preferred.
Experience
- Minimum one year experience in a customer service or front-line support role required.
- Experience working in the home building or window & door industry strongly preferred.
- Prior experience in the roles of Application Support, Tech Support, IT Business Analyst or IT Quality Assurance is an asset.
- Experience with enterprise level software is an asset.
- Experience with working and interacting in a fast paced, time sensitive, data driven environment is preferred.
- Experience in the manufacturing industry is an asset.
Skills/Abilities
- A passion for delivering excellent customer service.
- Excellent communication skills, both written and verbal.
- Strong organization and time management skills and the ability to work with little supervision.
- A talent for troubleshooting issues and finding creative solutions to unique problems.
- A desire for knowledge and the ability to learn new concepts quickly.
- Working knowledge of Microsoft Office products.
- Knowledge of Windows operating systems, basic computer hardware, and basic networking architecture an asset.
- The ability to work well as part of a team.
- Working knowledge of general programming logic concepts (not language specific)
- Ability to construct query