Customer Service Agent

3 weeks ago

Port Coquitlam, Canada kostklip® Full time

**The Organizations**

For over 50-years, kostklip has been a leading manufacturer and supplier of signage and merchandising solutions to retailers across North America. With our continued growth, this is an exciting time to join our rapidly growing and dynamic team.

**Role Overview**

Reporting to Director of Sales and Marketing, drawing on your outstanding customer services skills, you will qualify customer needs and provide outstanding customer service. An understanding of the retail environment and the marketing of products to consumers will be a huge advantage.

**Duties & Responsibilities, not limited to**:

- Answer and direct telephone calls, and greet walk-ins in a friendly and professional manner.
- Address inbound customer sales inquiries (call, sales inbox, chat)
- Order entry/processing, grey file creation, customer return, production lead time
- Address customer complaints by communicating with the corresponding department. If required, seek guidance from direct report
- Ensure adherence to company procedures and policies
- Support the Inside Sales Rep, Business Development Manager, and Major Accounts Manager
- Coordinate with other Departments (Operation, Manufacturing, Shipping, Engineering) to facilitate task at hand
- Handle all order-related problems and issues, seeking direction from Manager as needed;
- Correspond with customers and operations on issue such as: stock status, ship dates, method of payment, and proof of delivery;
- Troubleshoot client’s inquiries, and communicate innovative solutions
- Follow sales inquiries to completion through CRM software, maintain timely and relevant information and track sales

**Qualifications**:

- Team player with at least 1 year of experience in a similar role
- Customer oriented, with a high-level of attention to detail and a demonstrated ability to multi-task, and solve problems.
- High School Diploma, post-secondary certificate in business related fields preferred
- Computer literate (MS Office and CRM)
- Effective communication skills, both written and verbal English communication
- Self-motivated and positive 'go getter' who is able to work comfortably and accurately in a fast-paced environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Port Coquitlam, BC V3C 2M7: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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