Pharmacy Assistant

1 week ago

Richmond Hill, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
100 East Beaver Creek Road, Richmond Hill, Ontario, L4B 1J6

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Why is this role important**:
Reporting to the Inventory Team Lead, the Inventory Pharmacy Assistant will support the overall operations of the Pharmacy, specifically the management of the on-site inventory and the maintenance of the dispensary.

**What you’ll do**:

- Practice within federal/provincial, regulatory/legal requirements, provincial Code of Ethics, Standards of Practice, and Policies, demonstrating professional integrity and acting to uphold a high level of professional standard of practice
- Ensure all privacy requirements are met, including customer confidentiality and consent management
- Ensure accuracy of all prescriptions dispensed
- Maintain all records required in accordance with legislation, standards of practice, and policy, i.e. customer records, narcotic and controlled drug records
- Provide timely and positive resolutions to customer needs and requests from other partners
- Promote Pharmacy campaigns, programs and services as appropriate
- Control access to the dispensary with respect to inventory and patient confidentiality
- Review and maintain Workflow Queues on a regular basis
- Review of stock to identify expired inventory
- Oversight of current stock levels and medication orders from wholesaler
- Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies as necessary is completed
- Ensure proper preparation, packaging, distribution and storage of all inventory including those that require special handling and training
- Ensure the dispensary reflects an appropriate image of the Pharmacy as a safe, organized and efficient workplace
- Ensure inventory is placed in appropriate areas
- At shift change, communicate all outstanding issues to corresponding team members
- Ensure all Pharmacy team members are in compliance with internal policies
- Involvement with financial reports as appropriate
- Identify and report business-building opportunities, both internally and externally, and action where appropriate
- Read and action store communications on in-store web
- Report and raise Pharmacy Incident for medication or privacy incidents (actual, and near-misses)
- Ensure pharmacy team works cohesively to complete necessary activities
- Support ongoing training for all Pharmacy team members
- Commitment to promoting a workplace of inclusiveness and belonging

**What you bring**:

- Independent thinking and decision making - makes decisions when dealing with issues or problems
- Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
- Proven ability to drive and build the business, lead by example and support enterprise programs
- Prioritize activities quickly in response to changing initiatives
- Good verbal and written communication skills
- Commitment to providing exceptional customer service
- Superior customer relations skills and a good sense of professionalism
- Strong problem-solving skills including experience formulating and implementing action plans
- Strong personal computing skills and knowledge of Pharmacy systems a definite asset
- Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment for all colleagues
- Complete mandatory training and voluntary continuing education workshops, as needed

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the cultu

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