Aaltos Server

**Reports to**:AALTOS Garden Café Manager/Supervisor

**Basic Function**:
The primary purpose of the position is to maintain excellent customer service in its atmosphere, to ensure guest satisfaction and a future return. Servers performing their jobs on a daily basis are required to be detailed in every aspect of their work. The Server is responsible for informing guests of meal and drink specials, offering suggestions, and carefully recording requests and wishes. The Server will ensure all needs and wants of guests are met beyond average expectations. The Server will adhere to all rules and guidelines as set to all department employees. “You own your piece of real estate.”

**Key Accountabilities/Responsibilities**:
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- Adhere to all MLCC regulations governing the service of alcohol, that are appropriate to the position and all other government codes and regulations;
- Before taking the order from the kitchen, inspect each plate and sign off for appearance and correctness;
- Check in with the table within two minutes of delivering orders;
- Ensure menu items are accurate and presentable;
- Greet and serve guests in a friendly and polite manner, within two minutes of their seating;
- Replenish supplies on tables and in workstations throughout the shift;
- Use suggestive selling techniques to up-sell items to guests, and sell additional products.

**Qualifications**:

- Articulately communicates both verbally and in writing;
- Bondable;
- Can acquire Criminal Background Check and It's Good Business (server version) certificate;
- Clean, with good hygiene habits;
- Detail-oriented, Multi-tasks efficiently;
- Enjoys meeting and talking with different people;
- Experience in a similar work environment, ideally at least two years;
- Extroverted personality, Positive and upbeat attitude and demeanor;
- Organized, accurate and reliable;
- Prioritizes and works efficiently with limited supervision;
- Professional attitude and expectations;
- Recognizes and resolves problems quickly and efficiently;
- Strong mathematics and basic computer skills;
- Takes direction and learns quickly;
- Works in a team environment;
- Works with the public in a calm, courteous, friendly and professional manner.

**Workplace Abilities**:

- Bend and stretch frequently;
- Communicate clearly and effectively;
- Deal with loud noises, large crowds and potentially upset guests;
- Handle a fast-paced environment that is often stressful;
- Lift, balance, and carry heavy loads;
- Operate a cash register and all processes of payment;
- Stand, walk and remain on feet and perform job duties during your shift;
- Work quickly and quietly.