Assoc Clinical Specialist

3 months ago

Brampton, Canada Medtronic Full time

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Support customer training and education programs pertinent to Medtronic defined products and technology. Support the implementation of policies and procedures and participate in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Train and educate investigators/customers on proper use of the Medtronic product and technology.

A day in the life:

- Conducts on-site education and / or consulting.
- Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
- Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
- Participates in conventions, forums, and meetings to increase product awareness.
- Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
- Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
- Serves as a technical resource to support sales of a specific medical product or solution.
- Responsible for reporting complaints and Adverse Drug Reactions (ADR)
Provide leadership and direction in all aspects of the establishment, implementation, promotion, and administration of the training and education activities, to include assessment, curriculum planning, communications and device use skills development, and educational support
- Cultivate close relationships with strategic business partners, including all training centers and opinion leaders.
- Develop and execute education and training programs designed to enhance user competencies
- Provides new employee training on products, technology and materials
- Assist in developing objectives, and programs for marketing and selling the Company’s products
- Plan, direct, and coordinate educational workshops, and other programs, events, and activities (Maintain contact with customers to evaluate their clinical and educational needs)
- Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
- Education reporting requirements (Must document all clinical support and education)
- Conduct Monthly Business Reviews with RSM & SPM

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Entry-level individual contributor on a project or work team.
Works with close supervision.

Organizational Impact: Delivers work of limited scope, typically smaller, less complex projects or related activities.

Innovation and Complexity: Identifies, defines and addresses problems that are not immediately evident but typically not difficult or complex.
Makes minor changes in systems and processes to solve problems.

Communication and Influence: Communicates primarily with internal contacts within immediate group.
Contacts others to gather, confirm and convey information.

Leadership and Talent Management: N / A - job at this level is focused on self-development.

Required Knowledge and Experience: Requires broad theoretical job knowledge typically obtained through advanced education.
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. - 214.2(h)( 4)(iii)(A), 0 years of experience required.

REQUIRED QUALIFICATIONS
KNOWLEDGE/EDUCATION
- High School Diploma or GED
- Associate degree, or;
- Bachelor’s degree.

JOB EXPERIENCE
- Minimum 4 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or
- Minimum 2 years of work experience in the healthcare or engineering field, with an Associate degree, or;
- No minimum years of work experience with a bachelor’s degree.

JOB EXPERIENCE
- Background in Nursing Education would beneficial
- Minimum of 2 years of experience in healthcare related Sales and/or Marketing

experience
- Knowledge of the healthcare system (National, Provincial and/or Regional level)
- Medical device experience

SKILLS/COMPETENCIES
- Ability to develop and present educational training programs and/or workshops
- Skill in organizing resources and establishing priorities
- Knowledge of adult education and communication principles a

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