IT Technician

**About ALPHA**:
ALPHA is one of Vancouver Island’s fastest growing tech companies and we are looking to add more people to our diverse team We are experiencing a massive growth period and are seeking an L1 IT Service Technician to join our team.

**Who you are**:
We are looking for a L1 IT Service Technician to join our growing team. Preferably, we would like to hire an applicant based on Vancouver Island. If you are a driven and tech-minded individual with past IT experience, this position could be a great next step towards advancing your career. We are looking for someone who has a passion for technology and meets the following criteria: - Ability to meet deadlines - Time management skills - Ability to communicate technical concepts - Understanding of computer networks and systems - Organizational skills - Dedicated to surpassing their client’s expectations - Enjoys competition and pushing their teammates - Constantly pursuing personal and professional improvement - Treats people with respect and has humility.

**What you’ll do includes (but is not limited to)**:

- Attend regular on-site client check-ups to ensure top quality service is being delivered
- Software installations (installing/de-installing computer peripherals, desktop roll-outs, data backups and server migrations)
- Client-facing interaction skills
- Resolve issues for clients via phone, in person, or electronically
- Confirm assets have arrived on site - Review and understand client communications guidelines and directives
- Perform project on-boarding tasks
- Post-migration support

**Qualifications**:

- 2+ years of working experience with computers
- Experience in project or team lead roles
- Experience supporting a PC/server infrastructure rollout is an asset
- Understanding of support tools, techniques and how technology is used to provide IT services
- Troubleshooting skills - Server experience an asset
- Willing to travel an asset

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Courtenay, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person