Service Dispatcher

**About us**

We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided

'''Duties'''
- Analyze incoming service requests and determine appropriate action
- Dispatch service technicians to customer locations based on urgency and availability
- Coordinate with customers to schedule service appointments and provide updates on technician arrival times
- Monitor service progress and ensure timely completion of work orders
- Maintain accurate records of service requests, dispatch activities, and customer interactions
- Collaborate with other departments to resolve customer issues and ensure smooth service delivery

'''Requirements'''
- Previous experience in a similar role as a Service Dispatcher or in a related field
- Strong analytical skills to assess service requests and prioritize accordingly
- Knowledge of freight logistics and supply chain operations is preferred
- Proficient in data entry and working with computer systems, including AS400 or similar software
- Familiarity with phone systems and ability to handle high call volumes
- Excellent communication skills to effectively interact with customers, technicians, and internal teams
- Ability to multitask and work in a fast-paced environment while maintaining attention to detail

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

**Salary**: $23.00-$35.00 per hour

Expected hours: No more than 45 per week

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

**Experience**:

- dispatching: 5 years (preferred)

Ability to Commute:

- Orleans, ON K4A 3M3 (required)

Ability to Relocate:

- Orleans, ON K4A 3M3: Relocate before starting work (required)

Work Location: In person