Serviceking Associate

_**King is Hiring **_
ServiceKING Associate

King Township is an idyllic countryside community of communities, proud of its rural, cultural, and agricultural heritage. We are respected for treasuring nature, encouraging a responsible economy, and celebrating our vibrant quality of life. As an organization, we are focused on providing superior customer service, quality programs and services, progressive leadership, responsible management, and staff that is empowered to achieve personal and organizational excellence in the delivery of municipal services.

Reporting to the Manager of Communications & Public Engagement, the ServiceKING Associate is responsible for the following:

- Delivers timely, knowledgeable, competent, and efficient service to customers seeking information, services and/or resolution. Demonstrates the ability to meet the needs of diverse clients with a focus on a fair outcome and a positive customer experience.
- Processes a variety of financial transactions for Township services and programs, including cash, debit, credit, and cheque, following Finance department procedures and payment options. Payment processing duties include collecting and processing tax and water payments, invoice payments and payments from other departments, daily balancing, and preparation of bank deposits.
- Researches, prepares, applies, and submits adjustment requests for various departments, including regarding parking infractions, tax accounts, utility accounts and recreation programs, etc.
- Directs walk-in customers and assists with wayfinding to appropriate department/service, meeting rooms, facilities, etc. when necessary. Provides direction and support for customers to access external services as deemed appropriate (i.e., other levels of government or community services, such as Region of York, Ministry of Transportation, Revenue Canada, Service Ontario, etc.).
- Supports quality improvement initiatives by identifying and recommending process and service improvements within the ServiceKING Team and partnering with various departments and service partners to streamline and enhance customer service.
- Assists in and promotes the creation of new user-friendly processes for customers, including participation in professional development and training programs to support customer service delivery in a municipal environment.
- Maintains confidentiality of information accessed in accordance with Township policies and procedures.
- Assists customers with by-law related matters, maintaining a neutral manner and working with service partner for a fast resolution or referral to appropriate external resources.
- Utilizes and optimizes this tool to manage customer service functions, develop improved processes, maintain information and statistics as well as support continuous improvement in customer service delivery.
- Performs other related duties as assigned.

The successful applicant will possess:

- Post-secondary courses in Business Administration, Office Administration, and Customer Service or related discipline, or equivalent experience.
- Community College Business Diploma or related Diploma preferred.
- Minimum of three (3) years’ experience in a municipal office/customer service environment with multi-service provisions with cashiering functions; broad knowledge of a variety of municipal and government related services.
- Advanced customer service orientation with a focus on ensuring provisions of effective professional services.
- Excellent interpersonal and both verbal and written communication skills; ability to diffuse contentious situations; deal courteously and effectively with all levels of staff, the public, government officials, agencies, and organizations.
- Effective organizational, time management and multi-tasking skills, with ability to prioritize work to meet customer service standards and deadlines without compromising services.
- Significant cash handling experience and related functions required.
- We thank all applicants and advise that only those selected for an interview will be notified._
- Personal information (PI) is collected under the authority of the Municipal Act, 2001, S.0. 2001, c.25 and will be used to facilitate the hiring and recruitment process. Personal information (PI) will be protected in accordance with Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Questions about the collection of personal information (PI) should be directed to the Human Resources Department, 2585 King Road, King City, L7B 1A1 or (905) 833-5321._
- We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Integrated Accessibility Standards _
- Regulation 191/11 (IASR), and the Ontario Human Rights Code, the Township of King will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assess