General Manger- Crowne Plaza Niagara Falls Fallsview

2 weeks ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based **_Canadian Niagara Hotels Group of Companies_** is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few_. _ Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Overview**

The Hotel General Manager at this branded property is responsible for creating and driving a property culture that continually improves both financial results / increased property revenue streams to the greatest extent possible and property guest satisfaction in the most effective and cost-efficient manner. The Hotel General Manager achieves these results through continual development, assessment, and coaching of the property’s management team and within established company and/or franchise policies and procedures.

**Responsibilities**

Initiate and approve, in consultation with the COO/owner, the property’s departmental and consolidated annual business, financial, capital and human resources plans and associated business improvement strategies and tactics. Ensure property and departmental financial goals, targets and results, are regularly reviewed and achieved to the greatest extent possible. Create the appropriate employee culture which aligns to the achievement of business plan strategies and franchise brand standards, where applicable. Ensure the property is adequately represented to external contacts, consistent with the nature of the contact at all times. Operate the property in the most efficient and effective manner possible, identifying and eliminating non-value added activities wherever possible. Support a collegial work environment between the properties operational team and specialized shared services teams (sales, marketing, finance, human resources/payroll, IT, purchasing, security, etc.). Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Direct supervision of management team and hourly associates, including hiring, training, developing, and performance management. Physically inspect the property on a daily basis, monitoring cost controls, property condition, cleanliness of product and service throughout the hotel.

**Qualifications**
- Minimum of 3 years of experience as a hotel General Manager
- Excellent communication skills, both verbally and in writing
- Above average computer skills, including the ability to learn new software easily
- Knowledge of hotel operations, including marketing plans, security and safety programs, human resources and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law and long-range planning
- Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
- Able to set priorities, plan, organize and delegate
- To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA_

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**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Ability to commute/relocate:

- NIAGARA FALLS, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- hotel general manager: 3 years (preferred)

Work Location: One location

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