Shop Foreman

**Who We Are**
At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**: Service Manager

**Summary**
This position is responsible for supervising and coordinating the activities of the Technicians.

**Duties and Responsibilities**
- Set up and operation of triage and the quality control system.
- Provide s technical advice to service customers and technicians.
- Reviews apprentices’ skills and abilities and recommends additional and ongoing training accordingly.
- Diagnoses and performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership, factory and warranty policies and procedures.
- Discusses any problems related to the repair with service management.
- Communicates with Parts Department to obtain parts required.
- Saves and tags parts of the job if under warranty or if requested by the customer.
- Examines assigned vehicle to determine if further safety or service work is required or recommended.
- Informs the Service Manager of any additional repairs needed or advised.
- Communicates with Service Advisor if additional work is needed, if the work outlined is not needed, or if repairs cannot be completed within the proposed time.
- Documents all work performed and recommended on the repair order.
- Completes road tests on vehicles after repairs are completed, to ensure that the repairs have been properly done, and that the repair answers the concerns as stated on the work order.
- Greets customers when in the service bay, ensuring optimum customer service and explaining the “Why’s?” and “How’s?” of the problem.
- Understands and keeps abreast of manufacturer technical bulletins and vehicle regulations.
- Ensures that customer cars are kept clean.
- Notifies Service Advisor s immediately of anything that has happened to change the appearance or condition of vehicles.
- Handles customer complaints immediately and according to dealership policy.
- Attends all training courses as requested by service management.
- Assists in the training and supervision of Apprentice Technicians.
- Shuttles vehicles in and out of the service area.
- Performs hoist and machinery maintenance as needed.
- Maintains equipment maintenance records.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment. Sets up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness at all times.

**Skills and Qualifications**
- Minimum 5 to 7 years of progressive experience in the service department.
- Completion of high school diploma or vocational equivalent.
- Automotive service technician trade certification.
- Valid Ontario Driver’s License and clean driver’s abstract.
- Ability to drive a manual transmission is required for this role.
- Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer and Outlook.
- Advanced knowledge of technical repairs and procedures and manufacturer warranty policies.
- Knowledge of Provincial Safety Standards concerning the performance and area of position responsibility.
- Ability to work cohesively with employees and managers as part of a team.
- Excellent interpersonal skills.
- Must be able to communicate (verbal and written) in English fluently.
- Must possess a thorough knowledge of technical repairs and procedures.
- Mechanical aptitude and quality orientated.
- Detail-oriented and excellent organizational and multi-tasking skills.
- Must possess a thorough knowledge of technical repairs and procedures.

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development program