Cashier/customer Service

1 week ago


Calgary, Canada Amaranth Whole Foods Full time

_Experienced Grocery Clerk_
Amaranth Whole Foods Market is searching for an **Experienced** **Customer Service** **& Grocery Clerk **for the Arbour Lake Drive NW, Calgary location.
- “We are your local health food store with a relentless focus on the customer. We’ve been family-owned and operated for over 25 years, meeting every challenge head-on with the tenacity and resiliency of the amaranth grain
- and we are just getting started We are looking for YOU to help shape that culture”._

A successful team member:
**WILL BE**

Passionate and Knowledgeable about Health & Wellness

Put others first and willing to go above and beyond in the customer experience.

Committed, Flexible and Open to Growth.

Solution Focused and Business Minded.

**Role**:The Senior Grocery Clerk is responsible for the Grocery Department’s daily operations. Duties may include providing support to Grocery Department team members; receiving and verifying shipments primarily in Grocery and in other departments during peak times; picking transfers; stocking shelves, overstock and down stock rotation, stocking shelves, coolers and freezers; bulk re-packing, maintaining correct inventory levels and records for expiry dates; product merchandising; maintaining store cleanliness; and providing friendly, attentive and **EXCELLENT **customer service.

**Reports to: Store Lead and Operations Manager**

**Time Requirements: Part-Time up to 29 hrs** per week with flexible working availability including days, evenings, weekends and assisting with added shift coverage**

**Physical Requirements**:Able to stand for extended periods of time, climb ladders, ability to lift up to 50 lbs and be able to navigate certain tools and environments**.**

**WILL HAVE**

**Customer Service and Teamwork**
- Provide outstanding customer service and set a consistent standard for co-workers
- Proactively engage customers to ensure unparalleled customer service ensuring we do everything we can to bring better health to our customers.
- Respond to customer questions and provide assistance or when necessary employ the appropriate department representative to provide assistance.
- Assist customers with product inquiries, share product knowledge and take customers to the location of the product directly.
- Be knowledgeable about, and advise customers of current store promotions and programs.
- Ensure daily department checklists are being followed and completed.
- Assist with store opening and closing duties to ensure the store is properly prepared for the day’s operations.
- Other duties as assigned by the Store Manager or Store Lead.

**POS and Frontline Service**
- Efficiently and accurately process customer transactions through the use of applicable POS functions.
- Bag groceries in a careful and timely manner and offer carry-out assistance.
- Keep the till area clean, well-stocked and organized.
- Engage with customers and educate them on upcoming sales days, current promotions and new products in-store.
- Assist department employees on POS operations and provide ongoing support for POS operations ensuring operating procedures are being followed accordingly.
- Assist with customer flow and line-ups through till operation or grocery bagging.
- Maintain confection area stock, face gluten-free freezer, dairy cooler, and drink cooler.

**Grocery/Bulk/Repack/Perishables**
- Maintain on-shelf inventory including stocking coolers and shelves, down stocking and stock rotation, shipment receiving and verification, and putting away shipments.
- Manage inventory using a database system and maintain accurate shelf signage and pricing.
- Keep aisles clean and free of ladders, boxes and carts.
- Sweep bulk areas regularly, ensure clean scoops, pencils, bags, and twist ties are stocked.
- Check expiry dates and complete markdowns for perishables stock

**Produce**
- Ensure a fresh and appealing produce display by keeping cases and shelves clean and well-stocked, rotating products, and removing unsightly produce.
- Maintain accurate shelf signage and pricing
- Receive shipments, verify products, and put them away in the cooler and follow department procedures for recording damaged or expired products.
- Follow department procedures to maintain supplies, backstock and coolers.
- Follow established procedures for safe food handling.

**Receiving**
- Physically receive and verify shipments
- Received stock is delivered on the floor in a timely manner, placed accordingly, rotated by correct best before dates and rotated with down stock.
- Organize and put out price tags.
- Ensure tags and shelf talkers are accurate, red dots are on all Gluten-Free tags, and blue dots are on discontinued items.

**Credits**
- Manage damaged or mis-shipped products in a timely manner by requesting and following up on credits as necessary.
- Review Outstanding Credit report and follow up accordingly

**Special Orders**
- Create Customer special orders for grocery items.
- Once a special order arri



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