Application Support Analyst, Gft

2 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**Business Support Analyst**

**What is the opportunity?**

**What will you do?**
- Manage and Resolve production incidents raised by Application users to ensure closure within SLA
- Log and continuously review incidents for trends and common root causes
- Ensure processes to mitigate, remedy, and prevent recurrences of outages are understood by team members
- Continuously review and recommend enhancements and production optimization opportunities for deployment

**Must-haves**:

- 1-2 years of Oracle Application support experience
- 3-4 years of experience in a high-pressure multi-technology environment in production support
- Ability to analyze, troubleshoot, and resolve production incidents
- Strong communication and Interpersonal skills to provide status updates to business and IT management
- A good working knowledge of programming languages and relational databases (e.g. UNIX scripts, SQL Server, Oracle)

**Nice-to-have**:

- Understanding of SRE

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our

clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to take on progressively greater accountabilities.
- Access to a variety of job opportunities across business and geographies
- This is a hybrid opportunity.

Ll-Hybrid

LI-POST

TECHCPJ

**Job Skills**

Accounting Finance, Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Database Operations, Database Queries, Data Management, Data Tools, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Oracle Database Appliance, Requirements Analysis, SQL Databases, SRE Observability

**Additional Job Details**

**Address**:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-03-27

**Application Deadline**:
2024-04-30

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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