Fairmont Gold Manager
2 weeks ago
**Company Description** Why work for Fairmont Vancouver Airport?**
Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.
**What's in it for you?**
- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
- The only luxury hospitality group to be awarded Great Place to Work® Canada
- The opportunity to have fun at work alongside passionate hoteliers
- The opportunity to live, work and play across the world through our employee travel and internal transfer programs
- Complimentary duty meal in our colleague dining room
- Complimentary hotel stay for two through our BE OUR GUEST program
- Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees
- A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
- A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
- Complimentary dry cleaning of business attire
- Salary range of $68,000 - $70,000
- Additional financial compensation, including Leadership Incentive bonuses, parking or transit pass reimbursement and cellphone allowance
**Job Description** Fairmont Gold Manager**
As Fairmont Gold Manager at Fairmont Vancouver Airport, you will demonstrate the essence of creating an exceptional guest journey for our most luxurious guests.
**What you will be doing**:
- Leading an engaged, enthusiastic and service driven team through selection, personal and professional development and recognition
- Lead the Fairmont Gold team to excellent results on targeted KPI’s including Fairmont Gold Revenue, ADR, Labor management, EES, Voice of Guest, and LQA
- Ensure all Fairmont Gold standards and operating procedures are adhered to
- Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
- Embark on a cooperative inter-departmental relationship with Housekeeping, Engineering, In Room Dining and all other departments to ensure a leading edge product and luxury service experience
- Identify and develop existing policies and procedures to improve the guest experience
- Staying current on industry/competitive trends, analyze data and provide input on ways to increase efficiencies and revenue
- Responsible for forecasting, scheduling, payroll, purchasing and recruiting, creating annual budgets, month end commentary and monthly tracking of revenue for Fairmont Gold
- Owning Fairmont Gold guest concerns, reacting quickly, logging and communicating to key stake holders, and following up and bringing to full resolution
- Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests
- Coordinate with Front Office to maximize incremental revenue program and accurate Fairmont Gold inventory management
- Arrange standard and requested amenities and inspect rooms prior to arrival to ensure guest satisfaction
- Ensure that the Fairmont Gold lounge, operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering team
- Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
- Consistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for special events such as: wine tasting sessions, cheese tastings, cocktail of the month, and promote specialty dishes from F&B outlets
- Merchandize and arrange the Fairmont Gold offering including the Boardroom, FVA dining experience, The Spa at The Fairmont, guest transportation and the support services within the Vancouver International Airport
- Responsible for the pristine cleanliness after all meal periods and throughout the day
- Follow all ALLSAFE, WorksafeBC and Accor Health and Safety policies
- Actively participate and promote environmental programs and department specific initiatives in working towards sustainable operations.
- Assist in supervising other areas of the Front Office as needed
- Other duties as assigned
**Qualifications** Your experience and skills include**:
- Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service.
- Dynamic, enthusiastic, creative leader who thrives under pressure, ab
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