Director of Learning and Development
4 weeks ago
**Who you are**
Are you a curious and creative lifelong learner who has a passion for crafting exceptional learning experiences? Do you love the challenge of connecting organizational strategies to learning solutions that will further enable and elevate our people and talent strategies? Are you willing to lead enterprise-wide learning solutions to help people reach their full potential, at national scale? If yes, we’d love to hear from you
As the Director of Learning and Development, you will be reporting to the VP of Talent, Leadership, and Organizational Development. You will be part of a talented team of professionals, in a Centre of Excellence (CoE), who partner across the business and within the People function to co
- lead, develop, and deliver on strategic initiatives. You will be responsible for consulting with internal clients on their training needs, instructional design, eLearning, and curriculum development, developing high quality learning tools and practical resources, managing LCMS end-to-end, ensuring continuous updates and rollout of mandatory training requirements, and mapping appropriate learning paths and delivery channels for development at scale. You will be facilitating successful results outcomes through strong stakeholder management, prioritizing tasks, and swiftly adapting to shifting priorities, demands, and deadlines to meet our organization’s hypergrowth and development needs.
You consistently adopt a client and business-oriented mindset by considering the quality and return on investment of learning solutions, programs and training results for clients. You lead and exemplify organizational and leadership values, with a deep commitment to cocreating an incredible Learner Experience (LX) and fostering a learning culture for the organization.
**Your responsibilities include**:
- Learning Strategy_
- Balancing interim learning solutions that are immediate with longer-term optimization efforts in building aspirational states that meet organizational strategy and business plans.
- Ensuring seamless alignment between the development of enterprise-wide learning solutions and our long-term people strategy, integrating these efforts consistently across the talent and employee lifecycle.
- Providing recommendations based on dashboards/feedback from LCMS, for continuous improvement to enhance employee experience and optimize efficiency of our platform and effectiveness of our assets.
- Envisioning and codeveloping learning journeys-paths for all major job family categories in the organization, in strong partnership with our corporate and field people partners/HR.
- Supporting and leading in change management strategies to ensure successful adoption of learning, training, and development efforts across our talent lifecycle and programs.
- Addressing the diverse learning needs of various audience groups, demographics, and channels to ensure accessibility, equity, sustainability, and effective utilization of solutions within the Canadian dental healthcare landscape.
- Learning _Solutions_:_ Design and Delivery _with Key Stakeholders_
- Design and develop interactive and dynamic eLearning solutions, training tools and resources with client groups.
- Lead and support the development of learning paths, integration and process improvements, via LCMS and HRIS platforms, for enterprise-wide Onboarding Programs and experiences across the employee lifecycle for Support Centre/Practice roles (including, PMs, New Managers, Associates, New Hires, etc).
- Work with SMEs and focus groups to define storyboard content and scripting to create meaningful content easily understood by the target audience.
- Partner with the clinical continuing education programs’ leaders to ensure end-to-end successful registrations, programmatic design, and experience for our dentists and hygienists on continuing education (CE) on LCMS.
- Partner with leadership and organizational development and HR leaders to amalgamate current learning assets and skills training into organizational capabilities for development pathways.
- Partner with key stakeholders (ie compliance, HR, IT) to ensure mandatory training content will meet audit requirements.
- Work with our corporate communications team to ensure translations and access to training materials in both official languages (English and French) for our Quebec legislative requirements and stakeholders.
- Build and maintain trusting relationships across a matrix business model by continuously adding value in learning solutions to our key stakeholders.
- Manage and oversee learning solutions, curriculum, updates or revisions, and programs on the learning/content management system (LCMS) for key stakeholders.
- Oversee and project manage third party supplier course builds as necessary
- Learning _Systems _Management_ _and Reporting_
- Oversee learning content management system (LCMS), including mandatory online compliance trainings for managers and employees; acts as a lead
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