Guest Service Associate

2 weeks ago

Ajax, Canada Massage Addict Ajax Durham Centre Full time

Join our exceptional team. We are a growing and thriving wellness clinic located in the heart of Ajax ON. We are currently seeking a passionate and customer focused individual to join our team as a Guest Service Associate. This is a great opportunity to work in a supportive environment where you can showcase your exceptional customer service skills and contribute to the growth of our clinic.

As a Guest Service Associate, your primary responsibility will be to ensure a seamless experience for our valued clients. Your friendly demeanour, excellent communication skills and genuine desire to help others will be key to succeeding in this role. Your ability to build rapport and establish long-term relationships with our clients will be essential in fostering loyalty and promoting our membership program.

Key Responsibilities but not limited to:

- Provide exceptional customer service be welcoming and assisting clients with service offering inquires, appointment scheduling, and membership sign-ups.
- Effectively communicate the benefits of our membership program, highlighting how it can enhance the overall well-being of our clients.
- Administrative tasks such as billing, insurance processing and reconciliation, and filing
- Maintain accurate client records in our online scheduling system, ensuring attention to detail
- Maintain a safe and clean reception area by complying with clinic operating procedures. Cleanliness of all guest facing and staff areas.
- Assisting with laundry

**Required Skills**:

- Strong organizational skills and attention to detail, With the ability to multitask and prioritize tasks effectively and complete them in a timely manner
- Ability to multitask in a fast-paced environment.
- Ability to work well under pressure in a high-volume environment.

**Note: We thank all applicants but only those selected for an interview will be contacted.**
- **Massage Addict is proud to partner with The Arthritis Society.**_

Massage Addict

**Job Type**: Part-time
Part-time hours: 10-20 per week

**Salary**: $15.50-$17.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Ajax, ON L1Z 0C7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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