Case Navigator

1 week ago

Remote, Canada Think Research Full time

**The Company**

Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare technology solutions that support the clinical decision-making process, standardize care, and improve patient outcomes. For over a decade, our cloud-based, EMR-agnostic digital tools have empowered clinicians around the world and positively impacted millions of patients across the continuum of care - including primary physician care, acute care hospitals and surgical suites as well as community and seniors care. We are proud to serve as a trusted health system partner to a rapidly growing, global client base that spans five continents across more than 13,000 healthcare facilities, with a clinical audience of over 300,000 doctors, nurses and pharmacists. If you are looking to improve patient care and are passionate about technology — look no further.

**Why Us?**
- It's not every day that you have the chance to change the way your friends and family are cared for - Make an impact
- Be a part of the digital disruption happening in healthcare and do challenging, meaningful work
- We’re growing, and so will you with leaders who will support your development through mentorship and other opportunities
- Collaborative, creative, dynamic and flexible work environment, with a start-up spirit

**The Role**

The Case Navigator will interact with clients and support them in their journey by completing assessments and routing them on the path forward to receive care.

Variable work hours required.

**You Will Have The Opportunity To**:

- Answer and triage phone calls throughout the shift
- Lead the completion of assessments and intake forms with clients
- Review each client's case and assess the best path forward based on completed documentation and other tools provided
- Effectively discuss options with the patient and and route patient accordingly
- Schedule appointments where appropriate
- Provide clients with information and resources in a clear and effective manner
- Ensure that all data regarding the client and the case is captured appropriately within the software provided prior to closing a case
- Maintain the privacy and security of all confidential and protected health information
- Ensure all processes follow government mandated and regulatory compliance protocols
- Performs other duties as assigned

**What You Will Bring**
- Successful completion of a college diploma preferably in the field of Medical Office or Business Administration from an accredited educational institution
- Minimum of 2 years clerical experience in a health care environment
- Experience in a call center or triaging role
- Excellent interpersonal and communication skills
- Demonstrated ability to handle multiple tasks and prioritize work in an efficient and organized manner
- Well developed time management skills and can problem solve effectively
- Superior written/oral communication and presentation skills; excellent interpersonal and relationship building skills; ability to effectively convey factual information and detailed explanations
- Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with confidential information and/or in responding to inquiries
- Cultural competence, respect, enthusiasm, compassion, reliability, dedication, client-centeredness
- Very comfortable with technology and software
- Self-motivated with a passion for providing high quality client services and building relationships
- French bilingualism considered an asset
- Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment._
- We provide equal employment opportunities (EEO) to all employees and applicants regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._
- We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs._

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