Front Desk Agent

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Upsell additional facilities and services, when appropriate
- Set up Conference Rooms when needed
- Helping with laundry

**Skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role will be a plus point
- Excellent Customer service
- Excellent communication and organizational skills

Looking for flexible availability including weekends.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Application question(s):

- Are you from Miramichi ?

**Education**:

- Secondary School (preferred)

Work Location: In person