Manager, Fbo Operations

2 weeks ago

Richmond, Canada Skyservice Business Aviation Full time

**SKYSERVICE BUSINESS AVIATION**

Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full-service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

**SUMMARY OF RESPONSIBILITIES**:

- Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants.
- Manage and provide direction, training, supervision, performance management and support to a team including Lineservice, Crew Chiefs, Trainer, Supervisors and Quality Assurance Coordinator.
- Foster a safe work environment and a culture based on the guiding principles of the organization by ensuring the effective implementation of all safety standards and programs as well as compliance.
- Supports the development of the operational function across the entire organization by identifying opportunities to improve standard operating procedures to ensure optimal safety and profitability.
- Establish and maintain positive relationships with World Fuel Services, Transport Canada, the Airport Authority, and all other pertinent partners.
- Collaborates and communicates effectively with other FBO Management and personnel to explore and capitalize on opportunities to improve performance and gain efficiencies.
- Ensures adherence to World Fuel Services (WFS) standards related to the safe operation and maintenance of Fuel Trucks and the Fuel Farm.
- Responsible for all Fuel ordering and inventory.
- Responsible for business development of ad hoc heavy aircraft customers.
- Works closely with Ground Service Equipment(GSE) and Facilities teams across Canada to ensure that teams have the necessary tools and equipment of the trade to perform their roles.
- Oversees the development of effective FBO training materials.
- Oversees instructional and on-the-ground, practical training; Facilitates the coordination of external training as required.
- Audits and reviews training to determine effectiveness and relevance; Reports on relevant KPIs.
- Designs and administers FBO-employee onboarding, ensuring that new hires have required security and training resources (i.e., RAIC, DZ Licensing and other requirements.)
- Supports talent management processes as required; Evaluates employee performance pre and post training and while investigating SMS incidents.
- Leads SMS Occurrence Report Investigations for YYZ FBOs; independently investigates incidents and occurrences, enlisting the support of the QA Coordinator and others as required. Presents final investigative report, ensuring alignment on action items and disciplinary recommendations.
- Tracks disciplinary outcomes of SMS incidents and occurrences and works with FBO leadership to ensure a fair and equitable approach to disciplinary measures is in place.
- Manages employee performance management including hiring, succession planning, headcount management and other initiatives.
- Manages scheduling, timekeeping, vacation requests and overtime for employees to meet operational requirements while maintaining budgeted allocations; and
- Participates in the preparation of FBO Lineservice budgets and financial forecasts, including Capex, based on a comprehensive understanding of the financial drivers of the business.

**QUALIFICATIONS AND SKILLS REQUIRED**:

- 10 years of progressive experience in a leadership role at an FBO (Lineservice, crew chief, training, fuel inventory management, FBO management) including intimate knowledge of Aviation/ FBO or Commercial ramp experience.
- 5-8 years of experience leading people and teams; Experience with employee performance management and designing performance improvement programs.
- Post-secondary education or related equivalent experience.
- A degree or diploma in Aviation or Business Management is considered an asset.
- Experience building complex shift schedules and hands-on experience with ADP timekeeping.
- Significant track record in achieving financial results while driving continuous improvement.
- Possess Restricted Area Pass (RAIC) as well as TC security pass clearance, DZ, AVOP, and ROTC.
- High safety orientation as well as experience with SMS / safety management processes including leading investigations, making recommendations, and closing incident reports.
- Demonstrated computer proficiency with Microsoft Office Suite (including SharePoint).
- Inclusive and respected leader, who embodies emotional intelligence.

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