Volkswagen Service Manager

1 week ago

Brampton, Canada Bramgate Volkswagen Full time

**VOLKSWAGEN SERVICE MANAGER - BRAMPTON**

We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading brand.

**Our Company**

Bramgate Automotive Inc. has been in business since 1967 for more than 56 years. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours
- **Our vision is to make every customer experience easy, efficient, and enjoyable.**_

We are proud winner of:

- Canadian AutoWorld Employer of Choice (CAWEOC) Award -2020. 2023
- Canada’s Top 25 Best Dealership to work for by Automotive News -2018-2019.
- Position Summary:_

At Bramgate Volkswagen, we are committed to providing outstanding service experience to our valued customers. The VW Service Manager is responsible for hands-on involvement in ensuring that the daily inventory of technicians’ time is consistently sold to service customers. As a high-performance team leader, they will manage an effective and profitable service department through recruitment and coaching of a highly trained staff, controlling all costs, retaining customers through effective business strategy, meeting, and exceeding customer expectations, reaching critical goals for the dealership, and maintaining all applicable records. Above all else, the Service Manager must ensure that all customers are provided with a consistent high level of customer service that is in line with the Bramgate Automotive Inc. values. This position is accountable for the effective operations of Service Concierges, Front Service Advisors, Service Shop and Technicians, Parts, Warranty Administration and Shuttle Services Departments.
- We offer:_
- German brand - progressive innovative technology.
- Collegial atmosphere.
- Outstanding leadership and support. Mentorship and coaching with senior team and 3rd party trainer.
- Professional training and processes.
- Large customer base.
- Competitive compensation plan that includes, benefit package, life, health, dental, pension plan, etc.
- Career advancement opportunities.
- Education, Skills, and Experiences:_

This fantastic opportunity is suitable for an energetic, self-motivated, customer focused individual looking to take their career to the next level

Deliver Value for the Customer
- Hands on customer service. Ensures that every customer encounter is consistent with the Bramgate Automotive Group promise to make every experience Easy, Efficient, and Enjoyable.
- Ensures that all customers are greeted promptly upon arrival and given fair estimates of costs and time required for repairs and maintenance. Ensure that customers are always kept abreast of repair status.
- Establishes and maintains good working relationships with internal and external customers to encourage repeat and referral business.
- Ensures that customer complaints are handled tactfully, promptly, and with genuine concernimmediately and according to dealership's guidelines.
- Enforces that loan car usage and return is monitored and that these vehicles are prepared, serviced and clean to be always ready for use. Negotiates and acts as the liaison with Volkswagen Canada customer service and roadside assistance.
- Fully understands and complies with the customer service measurements used in the Volkswagen Canada network. Establishes and maintains a follow-up system with all customers to confirm satisfaction with the service experience.
- Develops and implements a marketing plan in coordination with the Marketing Manager that promotes new and repeat business. Identifies, recommends, and supports opportunities for methods/process creation and improvement.
- Ensures that the customer waiting areas are kept clean and that refreshments or other amenities are kept well stocked and/or functioning as intended.
- Always maintains a professional appearance.
- Develop Top Talent
- Utilizes the Bramgate Automotive processes to select and hire new employees.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Develops a team atmosphere within the department.
- Is mindful of self-development needs and discusses them with the Dealer Principal and General Manager.
- Directs and schedules the activities of all department employees. Enforces standards in conduct, and adequately and fairly deals with breaches of these standards.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed, including requirements for Volkswagen Canada employee and department certification.
- Reviews workshop payment systems to ensure fairness and reliability. Monitors technicians' daily productivity reports and corresponding payroll records.
- Actively engages and ensures a positive and safe working environment for employees.
- Always maintain high ethical standards.
- Create and Leverage Collaborative Partnerships
- Has an approachable style; fosters open communication through

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