Club Lounge Server

**_A HOTEL WITH THE FREEDOM OF STYLE_**

**_
Located in the heart of Central Alberta, Red Deer Resort & Casino is the ideal place to start your career in hospitality, providing excellent and personalized service to our guests while working within a positive team environment._**

**Summary**

Under the guidance of the Guest Services Manager, the Club Lounge Server is responsible for providing exceptional service and positive interactions with the Red Deer Resort & Casino Club Lounge guests. At all times, Club Lounge Server is expected to be attentive to our guest’s needs, making them feel welcome, comfortable, important and relaxed. The Club Lounge Agent must have proven to problem-solve and quick-thinking skills in fast-paced situations.

**Essential Duties and Responsibilities**
- Complete daily duties including, but not limited to: emptying garbage, stocking coolers, inventory counts
- Report, to the Guest Service Manager/Supervisor, items needing repair and/or replacement
- Greet guests entering the Club Lounge making them feel welcome and be available to approach at all
- Ensure all Club Lounge criteria and policies are being adhered to
- Verify guest’s room number/name to confirm eligibility for Club Track guests following set procedures.
- Set up and take down complimentary meal items; adhere to all health & safety
- Become familiar with services offered within the hotel and the City of Red Deer; answer guests’ inquiries regarding these services.
- Stay in constant communication with the Guest Service Manager/Supervisor to report guest concerns and/or items that need to be attended to regarding the Club Lounge
- Other related duties that may be

**Education, Qualification and Requirements**
- One to two years of related hospitality experience
- Experience in all aspects of customer
- 1 to 2-year Degree or Diploma; related experience and/or training; or equivalent combination of education and experience
- Ability to analyze and interpret client’s needs and offer the appropriate options, solutions, and
- Exceptional conflict resolution, negotiation, and objection-handling
- Able to respond quickly in a dynamic and changing
- Able to build and maintain lasting relationships with corporate departments, key business partners and
- Knowledge of using Computer and MS Office Applications
- ProServe certification, ProTect certification required
- Able to effectively communicate both verbally and in writing, in
- As a condition of employment, associates are to have a criminal record check prior to their first day of work

**Work Environment**
- This position requires frequent standing and walking
- While performing the duties of this job, there may be stooping, kneeling, bending, reaching, and crouching
- May work in a noisy or distracting environment, such as during busy
- Ability to tolerate exposure to heat and cold

**Hours of Work**

The individual must be adaptable and flexible with their time as the work hours for this position will vary depending on operational requirements. Work may include early mornings, late nights, weekend shifts, and holidays.