Vp of Data Analytics and Revops

2 weeks ago

Toronto, Canada When I Work Full time

**Who We Are**:

- We help hourly teams get shift done._

At When I Work, everything we do starts with a mission to make shift work awesome. We deliver on that mission by making every piece of hourly workforce management - scheduling, time tracking, shift trading, team messaging, and more - easy and straightforward for managers and employees alike.

The RevOps and Data Analytics team at When I Work is a group of inquisitive and data-driven individuals who love solving problems and driving the business outcomes using data. We have built a data environment that empowers the organization with information on our product, customers, and potential customers enabling the organization to have insights across the customer journey. We work collaboratively together, invest in our processes and tooling, and move slow to move fast. We focus on projects that will have a big impact on the company and work to arm anyone at the company with the data and insights they need to be successful.

**What You'll Do**:
As the VP of Data Analytics and RevOps, you will own the end to end vision, strategy, and execution of our data infrastructure. You will lead multiple teams including RevOps, Business Intelligence, and Data Engineering all of whom's goal is to ensure When I Work has a concrete understanding of where the business stands and the data and insights it needs to make decisions that will ultimately drive impact and outcomes. In this role you will:

- Deeply understand When I Work's product, business, and customer journey and develop and advocate for a vision, strategy, and roadmap for the end to end data infrastructure that enables actionable insights and data-driven decision-making across the company
- Evaluate performance of current data technology and tooling and make recommendations to ensure data from various sources is coordinating, complementing, and connecting to uncover the most impactful insights across marketing, sales, and customer success functions
- Make reliable and consistent data easily accessible and available across the organization. Including dashboards and real-time reporting functionality.
- Help the organization prioritize and focus on actionable data that will drive the business forward
- Interface and partner with cross department leaders and teams to ensure data and insights are being utilized effectively and accurately. Navigate feedback, coordination, and collaboration across teams; streamline and prioritize inbound requests
- Partner with product to help drive product strategy through leading impactful data projects that uncover new product and business opportunities
- Own and oversee major initiatives related to RevOps, SalesOps, MarketingOps, and Business Intelligence that enable the use of data-driven decision-making across the company. Own entire lifecycle from ideation to proof of concept to deployment and modeling in production. Projects and initiatives include but are not limited to data stack optimization, predictive sales opportunity prioritization, customer health score, and customer lifecycle monetization
- Develop and lead high performing data-driven professionals including Data Engineering, Data Science, RevOps, MarketingOps, and SalesOps. Empower and support leaders to structure and upskill their teams as needed

**Who You Are**:
You are a data-driven professional with a breadth of experience in business intelligence and analytics roles with proven experience leading data-driven teams to impact business outcomes. You have a strong business acumen with the ability to holistically see how the multitude of data sources and touchpoints tell a broader business story. You are an entrepreneur at heart with the curiosity, critical thinking, and cross functional skills to build and scale a data infrastructure strategy that powers an organization to succeed.

**Experience and Skills Needed**:

- 10+ years experience in data driven and analytics roles with the majority of that experience at SaaS and B2B companies.
- 5+ years experience leading data driven teams. Relevant experience would include leading Business Intelligence, SalesOps, RevOps, and/or Data Science and Engineering teams. Track record of building and retaining high performing teams.
- Experience in Product Led Growth organizations with a focus on high volume and high velocity customer transactions. SMB experience is preferred.
- Experience running go-to-market data operations teams. Solid understanding of funnel metrics including both marketing and sales data
- Experience with a variety of sales, marketing, and business intelligence tools with proven experience synthesizing tools into one data source of truth
- Experience helping a company scale through impactful data infrastructure and insights. Proven ability to bring clarity and action to a multitude of data touchpoints
- Excellent cross functional partner with proven experience helping teams collaborate, focus, and prioritize. Ability to translate technical concepts to non-te

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