Spa Manager

4 days ago

Ottawa, Canada Holtz Spa Full time

Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Implementing procedures to improve services offered with the aim of attracting more customers.
- Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
- Understanding what guest expectations are and anticipating problems in order to prevent complaints.
- Acting as a link between guests and management.
- Attending meetings with management to discuss problems and strategies for improvement.
- Handling cash or payments made by credit card.
- Understanding safety and emergency procedures.
- Defining and implementing front desk objectives and procedures.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.

Holtz Spa has been selected by Consumer’s Choice Awards as Ottawa Leading Spa for the past ten years. Our mission is to create excellence for each guest experience.

We greatly value our staff and are committed to building long term relationships with each of them. Holtz Spa has sustained its brand and commitment to our customers because of the dedicated and passionate staff that have been with us for many years. We are looking for a special individual who is seeking the opportunity to work with a strong and dedicated Team.

We look forward to welcoming you to our Team.
- Hospitality/Spa experience and bilingualism are assets.

**Benefits**:

- Paid time off
- Store discount

Schedule:

- Day shift
- Evening shift
- Weekend availability

Work Location: One location

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