Service Desk Technician Level 1

4 weeks ago


Nepean, Canada Raise Full time

**Service Desk Technician Level 1**
- 6 - months contract
- Active directory knowledge, user support, service desk usage (serviceNow is a plus)
- on site 5 days/week (Ottawa, 1 Chrysallis)
- Reliability clearance and controlled goods required

Our IT client is hiring a Service Desk Technician Level 1 to join their growing team.

They’re seeking skilled professionals like you to help them continue providing quality products and innovative solutions. If you’re interested in a challenging position that requires a combination of technical knowhow and problem solving, this could be the perfect role for you.

As the Data Engineering Manager (DEM) you will define Cloud Protection and Licensing (CPL) business Global data analytics strategy by working with Product Management, Engineering, Sales, Finance, and Business Operations.

The job scope includes working on data integration, migration, and/or transformation on premise MSQL and PSQL databases, Oracle EBS databases, Salesforce, and AWS.

**Duties include**:

- Provide outstanding customer service.
- Has a strong desire to learn.
- Be logged into Call Center and ready to take incoming calls during standard business hours.
- Be in the on call rotation for after hour support
- Closely monitor ticket queue for incoming tickets and route to proper teams if not able to resolve.
- Document all end-user requests and interactions in ticketing system completing all steps as defined.
- Provide technical account management for customers resolving issues and escalating when appropriate.
- Provide fast response and maintain a high level of professionalism at all times.

**Preferred Qualifications**
- Experience with Service Now
- Experience working in an agile operations model.
- Experience working in a Microsoft 365 work environment (MS Teams, Sharepoint, Exchange Online)
- One Microsoft desktop certification such as MCSE, MCSA, MTA highly desired
- ITIL certification desired
- Certifications in Windows system management is a plus
- Linux certification is a

EA2



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