Application Support Specialist

3 weeks ago

Ottawa, Canada Tech4Soft Consulting Full time

**Job Overview**

**Must have's**

Secret level security clearance from GOC.

Fluently bilingual in French and English.
- Has experience with **Smartphone configuration, troubleshooting and support**
- Has experience:
**Providing support for office automation tools such as**:
**a) Microsoft Word; and**

**b) Microsoft Excel; and**

**c) Microsoft PowerPoint; and**

**d) Microsoft Internet Explorer; and**

**e) Microsoft Outlook.**
- Has experience supporting Microsoft 365 (MS Teams, Cloud services and Office Apps).
- The resources will provide the following services on a “normal work week” basis (i.e.7.5 hours/day, 5 days per week) for a continuous period.

The duties of the Senior Technical Services resources are as follows:

- Expected to be able to troubleshoot and document hardware and software related problems;
- Expected to perform computer system cyclical replacement, involving interviews with the client to ensure all software is installed on the new computer and to ensure all necessary client files will be copied to the new computer. Coordination of hardware installations to perform installs may be requested;
- will ensure any client requests are completed to the clients' satisfaction;
- required to format and install a departmentally provided operating system and/or any departmentally approved software as required by the client;
- required to ensure the project tracking spreadsheet and the asset management records are updated as per Project Manager’s instruction;
- Expected to possess very strong skills in client service and client relations as the workload can be heavy and clients are often faced with difficult and very limiting situations. These need to be treated with the utmost courtesy, understanding and efficiency;
- expected to have a strong knowledge of and be able to provide support for office automation tools such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Internet Explorer, Microsoft Outlook;
- responsible for entering the information related to these incidents/requests into the departmental incident and problem tracking systems (BMC Remedy), which includes properly documenting and escalating problems to higher levels within the support structure of the organization if they cannot resolve them with their knowledge, experience and provided tools within a timely manner.
- Responsible for complex information management and information technology (IM/IT) problem troubleshooting, resolution and escalation as they pertain to the Department’s global IM/IT infrastructure and its respective software and hardware. This would include the Department’s unclassified and secure networks. DFATD’s IM/IT infrastructure comprises of thousands of workstations and clients;
- Required to troubleshoot and document hardware and software related problems associated with various Departmental mobility tools such as laptops, remote connections/network access, and virtual private networks;
- Required to perform computer system replacements, involving interviews with the client to ensure all software is transferred to the new computer and to ensure all necessary client files will be copied to the new computer. Coordination of hardware installations to be performing installs may be requested;
- will ensure any client requests are completed to the clients' satisfaction;
- expected to have a knowledge of and be able to provide support for smartphones, i.e., iPhone, Android devices; etc.;
- Performing IT moves related functions such as computer (including peripherals) disconnect and reconnects;
- The resource(s) may be required to work at an IM/IT Resource Center. This is over the counter service where clients come to get help with their IT requirements, e.g. smartphones, laptops, password resets, building and loaning of laptops etc.

**Technical Environment**
- Windows Servers
- Windows 10
- Microsoft Active Directories
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Microsoft Outlook
- Citrix XenApp Presentation Server
- Cisco Virtual Private Network Client and Gateways
- Sygate Personal Firewall
- RSA SecurID Tokens
- McAfee ePolicy Orchestrator
- BMC Remedy Action Request System (Remedy ARS)
- Wikimedia technologies
- RDIMS (Hummingbird)
- MS Teams
- Entrust Authority Security Manager
- Smartphones (iPhone, Samsung, etc.)
- MS365

**Qualifications**:

- Bachelor's degree in Computer Science or a related field

or Certificate, Diploma in (Computer Science)

or

Other relevant field from a recognized Canadian post-secondary institution
- Proven experience as an Application Specialist or similar role
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Detail-oriented with strong problem-solving skills
- Customer-focused mindset with a passion for providing exceptional service

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Experience**:

- IT support: 5 years (required)

Licence/Certificat

  • Application Support Specialist

    5 hours ago

    Ottawa, Ontario, Canada Versaterm Full time

    Job OverviewVersaterm is a global public safety solutions company that helps agencies transform how they serve their communities. Our ecosystem of intuitive tools is designed for public safety agencies, forensic labs, court systems, schools, and other institutions.As a Software Application Support Specialist at Versaterm, you will be responsible for ensuring...

  • Application Support Specialist

    2 weeks ago

    Ottawa, Canada Canadian Cancer Society Full time

    **Job Title**: Application Support Specialist **Work Model**: Hybrid Work Model | Permanent Full-Time **Salary Band**: 5 ($56,000 - $84,000 CAD) **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate...

  • Software Application Support Specialist

    4 days ago

    Ottawa, Ontario, Canada Versaterm Full time

    Software Application Support Specialist (RMS)The CompanyVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful...

  • Applications Specialist

    3 days ago

    Ottawa, Canada Designfusion Full time

    Designfusion is a dynamic, evolving company that is always looking for the right people to help our company grow. We look for people with industry experience who possess a positive "can do" attitude. People who are creative thinkers and not afraid to take on challenges. Applications Specialist JOB TITLE: Applications Specialist DESCRIPTION: Designfusion,...

  • Mobile Application Support Specialist

    4 days ago

    Ottawa, Ontario, Canada 2iResourcing Full time

    Job DescriptionWe are seeking a highly skilled Mobile Application Support Specialist to join our team at 2iResourcing.Company OverviewAs a leading provider of IT staffing solutions, we help businesses succeed by connecting them with top talent in the industry. Our team is dedicated to providing exceptional service and support to our clients and candidates...

  • Lead, Application Support

    3 weeks ago

    Ottawa, Canada Bond Brand Loyalty Inc. Full time

    Lead, Application Support & Client Solutions Specialist Job Category: Specialists Requisition Number: APPLI002035 Posted: December 3, 2024 Employment Type: Full-Time Work Arrangement: Hybrid Location Toronto/Remote/Hybrid 25 King Street West Toronto, ON M5L 2A1, CAN We are seeking a Lead, Application Support and Client Solutions Specialist to join...

  • Application Deployment Specialist

    5 days ago

    Ottawa, Canada Vocantas Full time

    About the Position Vocantas is looking for an experienced Application Deployment Specialist to join our team on a permanent basis. The ideal candidate will combine a true passion for technology with a deep desire to ensure that customers always come first. Among the Application Deployment Specialist duties will be to evaluate, plan, install,...

  • Software Application Support Specialist

    3 weeks ago

    Ottawa, Canada Versaterm Full time

    Software Application Support Specialist (RMS)The CompanyVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful...

  • Application Support Professional

    5 hours ago

    Ottawa, Ontario, Canada Versaterm Full time

    Software Application Support SpecialistAbout the RoleVersaterm, a global leader in public safety solutions, is seeking a highly skilled Software Application Support Specialist to join our team. This role offers an exciting opportunity to contribute to the development of cutting-edge technology that enhances community safety and transforms the future of...

  • Software Application Support Specialist

    3 weeks ago

    Ottawa, Canada Versaterm Full time

    Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools, and other institutions. Through purposeful integrations and a selective growth strategy, we focus on...

  • Support Specialist

    5 hours ago

    Ottawa, Ontario, Canada FreeBalance Inc. Full time

    We are seeking a highly skilled Functional Support Specialist to join our team at FreeBalance Inc. in Ottawa, Canada.Job Description:As a key member of our team, you will be responsible for delivering quality and timely services during and post-implementation of our products to our customers for all project deployments.Main Responsibilities:Conduct level 2...

  • Application Specialist

    4 days ago

    Ottawa, Ontario, Canada Novari Health Full time

    Job DescriptionNovari Health designs and deploys award-winning enterprise scale software solutions to improve access to care while enhancing the efficiency and effectiveness of healthcare organizations.With over 20 years of experience, a team of 100+ employees, and offices in Canada, Australia, New Zealand, and the UK, Novari is one of the most trusted...

  • Analyst, Application Support

    5 days ago

    Ottawa, Canada University of Ottawa Full time

    Follow us on Job Type: Employee Duration in Months (for fixed-term jobs): 24 Job Family: IT Support # of Open Positions: 1 Faculty/Service - Department: IT Application Support Campus: Roger Guindon Hall Union Affiliation: UOITP Date Posted: May 30, 2024 Closing Date: June 10, 2024 Note : Applications will be accepted until 11:59 PM on...

  • Application and Training Specialist

    3 days ago

    Ottawa, Ontario, Canada Taggart Group of Companies Full time

    Job Title: Application and Training Specialist Reports to: IT Manager, Applications Company: The Taggart Group of Companies Work Description The Application and Training Specialist is responsible for delivering nd and rd tier user support and facilitating applications training to The Taggart Group of Companies' internal staff on corporate systems. The...

  • Application and Training Specialist

    2 days ago

    Ottawa, Canada Taggart Group of Companies Full time

    Job Title: Application and Training Specialist Reports to: IT Manager, Applications Company: The Taggart Group of Companies Work Description The Application and Training Specialist is responsible for delivering nd and rd tier user support and facilitating applications training to The Taggart Group of Companies' internal staff on corporate systems. The...

  • Lighting Applications Specialist

    47 minutes ago

    Ottawa, Canada Express Employment Professionals - Ottawa East Full time

    Our client is seeking a talented and ambitious Lighting Applications Specialist (Electrical) to join their innovative team in the West End! If you're passionate about lighting design and eager to take your skills to the next level, this is an incredible opportunity to gain hands-on experience and launch your career in the field.As a Lighting Applications...

  • Application Specialist

    2 weeks ago

    Ottawa, Canada Novari Health Full time

    Novari Health designs and deploys award-winning enterprise scale software solutions to improve access to care while enhancing the efficiency and effectiveness of healthcare organizations. With over 20 years of experience, a team of 100+ employees, and offices in Canada, Australia, New Zealand, and the UK, Novari is one of the most trusted digital health...

  • Application Configuration Specialist

    5 days ago

    Ottawa, Canada Telesat Full time

    Our Purpose Core Values Life at Telesat Benefits Early Career Menu Jobs List Our Purpose Core Values Life at Telesat Benefits Early Career Return to Jobs List Application Configuration Specialist Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications...

  • Applications Engineering Specialist

    6 days ago

    Ottawa, Canada Nanometrics Inc. Full time

    Working TitleApplications Engineering Specialist - Software SystemsReports ToSenior Manager, Seismology SolutionsBased InOttawa, OntarioTermFull TimeAbout UsWith over 37 years of seismic technology and industry application experience, we are a global, award-winning company providing monitoring solutions and equipment for studying artificial and natural...

  • Lighting Applications Specialist

    3 weeks ago

    Ottawa, Canada Express Employment Professionals - Ottawa East Full time

    Lighting Applications Specialist (Electrical)Express Employment Professionals - Ottawa East provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$50,000.00/yr - CA$60,000.00/yrOur client is seeking a talented and eager Lighting Applications Specialist (Electronics) to join...