Settlement Employment Counsellor/digital

2 weeks ago

Etobicoke, Canada YWCA Toronto Full time

**Employment Type**:Full-Time, Contract

**Work Hours**:35 hours per week

**Salary**:$26.84 (L5,1)

**Location**:222 Dixon Road, Etobicoke, ON M9P 3S5

**Contract Start Date**: April 1, 2023

**Contract End Date**: December 31, 2023

**Application Deadline**: Monday, March 13, 2023

**JOIN OUR TEAM**

The Settlement Employment Counsellor/Digital Facilitator is accountable to the Manager for the provision of in-person and remote, individual and group, pre-employment, life skills, wellness, employment and settlement services to newcomer women. The position ensures clients receive appropriate services, support and assistance to settle and adapt to Canadian society.

**ABOUT YWCA TORONTO - YWCA JUMP ETOBICOKE**

YWCA JUMP Etobicoke is a settlement program for newcomer women, female youth and gender diverse people in North and Central Etobicoke. The program has a strong employment emphasis paired with services addressing the adaptation, settlement and integration needs of newcomer women, female youth and gender-diverse people. A comprehensive portfolio of services include: needs assessment, information and orientation, pre-employment, job search and skills training programs, wellness and mental health supports, community connections and professional networking opportunities; satellite workshops are offered in the North/West end of the GTA.

**KEY RESPONSIBILITIES**
- Provides pre-employment and employment services to newcomer girls and women through one-on-one support in job search areas such as resume writing, cover letters, digital job search, professional branding, employee rights, interview preparation etc.
- Delivers pre-employment, employment and settlement-related workshops in-person at the Etobicoke location or on-line, using Zoom or similar training software.
- Delivers itinerant training services to a network of community partners covering areas that include West Toronto and the North-West part of the GTA including Peel and Halton regions.
- Develops new program activities and training sessions to meet clients’ needs and to respond to current trends in the settlement sector e.g. online program delivery.
- Provides settlement assistance to newcomer girls and women in Etobicoke through individual counselling, group programs, social and recreational activities, and community development initiatives.
- Provides supportive counseling in person, by phone, or via video conferencing, via Zoom or WhatsApp where necessary, using a case management approach.
- Educates and disseminates information regarding newcomer girls and women through workshops, seminars and conferences individually or in conjunction with other settlements.
- Completes administrative duties to produce reports in iCARE, CTS, Survey Monkey and other required software used by the program.
- Maintains case files and related information, producing monthly reports on measurable outcomes based on the funding agreement.

***

**QUALIFICATIONS**
- 1-3 years directly related work experience.
- Knowledge and experience directly related to pre-employment, employment and settlement issues, of newcomer girls and women.
- Excellent command of online learning platform and social media technologies to deliver webinars, educational and counselling services.
- High command of in-person, group facilitation skills required.
- Advanced competency in Microsoft Word, Microsoft Excel, Outlook and Social Media Apps.
- Life Skills Training is considered an asset.
- Counselling approach that is flexible, de-escalates tension, teaches conflict resolution and is focused on success.
- Operates in an environment that has mínimal supervision, requires flexibility, adaptability and problem-solving skills.
- Knowledge of the needs and issues of newcomer girls, women and gender-diverse people.
- Excellent customer service, verbal and written communication skills.
- Very strong organizational skills and detail-oriented to process documentation and complete data entry.
- Strong English language skills both verbal and written with the ability to communicate effectively.
- Knowledge of another language an asset (e.g. Somali, Tamil, Urdu, Hindi, Arabic, Mandarin, Bengali).
- Cultural sensitivity and ability to communicate with clients from diverse cultures and backgrounds.
- Demonstrated ability to work and co-operate in a team.
- Knowledge and understanding of trauma, mental health issues, advocacy and /or substance abuse issues an asset.
- Ability to maintain a positive approach and a professional manner at all times.
- Ability to work within an anti-oppression and feminist framework.
- Demonstrated ability to work under pressure.

**Vaccination Policy: - **In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

**HOW TO APPLY**

**Please submit your cover letter and résumé to **Qaiser Khan, Inter

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