Service Advisor/parts Person

4 months ago


Ottawa, Canada Benson Truck & Trailer Full time

Benson Truck & Trailer is currently on the lookout for a full-time Automotive Service Advisor to join our Ottawa, ON team.
- Wage rate based on experience._

Our Service Advisors are responsible for listening and taking note of our customer needs to assist them with the maintenance and/or repair of their vehicle(s). In this position you would:

- Acknowledge walk-in customers immediately upon their arrival
- Advise customers regarding their service decisions by gaining a comprehensive understanding of their symptoms or requirements
- Rectify customer complaints/concerns in a courteous and professional manner
- Keep shop Manager informed of any problems regarding shop or customer related matters
- Schedule service appointments for customers,
- Prepare and relay work orders
- Keep records of all customer interactions and transactions
- Service customers with the utmost professionalism and make a special effort to ensure that every visit is an enjoyable experience
- Demonstrated customer service skills
- Basic knowledge of computer systems/programs
- Valid driver’s license
- Some knowledge of tools and equipment
- Strong organizational skills
- Strong time management skills
- Ability to work unsupervised and independently
- Ability to work in a team environment
- Automotive repair and preventative maintenance sales
- Experience in a sales or customer service role involving automotive service, tires, parts and accessories (_an asset_)
- Experience in the tire and auto service industry (_an asset_)

**Become a Member of our Team**

Benson Truck & Trailer is your one-stop shop for trucks, buses and trailers. Our qualified team provides our customers with peace-of-mind motoring wherever the road may lead.

**The Benson Advantage**

We offer our Team Members opportunities for advancement in addition to competitive discounts on parts and services at our stores and shops.

After completing three months of service our full-time Team Members are not only eligible to participate in the Company group insurance plan, but also are eligible for a Line of Credit. The Line of Credit can be used for the purchase of parts and services for personal vehicles_._
- At Benson Truck & Trailer we are committed to furthering an inclusive, accessible and diverse work environment. We offer accommodation, upon request, to applicants throughout our recruitment, assessment, and selection process._
- If you require accommodation or support, please do not hesitate to contact our Human Resources department._

**Salary**: $20.00-$30.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person



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