Manager, Decision Support

3 weeks ago

Brampton, Canada Home and Community Care Support Services Full time

**Job Description**:
**_
CARE AND BE CARED FOR - THIS IS YOUR HOME_**:
Do you have passion for analytics, ability to "tell stories" with data and facts ? Do you have strong project management skills with solid understanding of data governance, data management and data strategy? Are you looking to make a difference in your community? You’re looking in the right place.

**We are currently looking for a Regular Full-time Manager, Decision Support**

What will you do?Reporting to the Director, Decision Support, this position is responsible for overseeing the operations of the Decision Support Team and working collaboratively with the Director to inform the development, implementation and communication of the organization’s Business Intelligence Strategy. Working closely and collaboratively with the team’s stakeholders at all levels of the organization (VPs, Directors, Managers and front line staff) the manager will ensure the organization is able to access timely, accurate information to support operational needs, strategic projects, and broader health system information needs.
- Lead and manage a highly driven team of Decision Support analysts.
- Ensure that the team have an excellent understanding of Home and Community Care delivery, patients, and how that is captured in data, and are able to use that understanding to access data and provide valuable analysis to organizational leaders.
- Manage the relationship with organizational stakeholders including Patient Services leadership, project teams, other business leaders and IT and with key stakeholders in other Home and Community Care regions and at other health system providers.
- Develop and manage a technical strategy and roadmap for reporting that meets business partner needs and supports evidence based decision making, and ensure team members have the skills and tools necessary to support that strategy.
- Lead the team in the delivery of key information products including in-depth ad-hoc analysis, scorecards, dashboards and a suite of current on-demand reports
- Proactively provide analytic guidance to leadership, based on an understanding of business needs and share opportunities for improvement.
- Ensure the team maintains the capacity and skill to collaborate with cross-functional teams on organizational challenges and provide information and analysis.
- Act as Business Intelligence lead on organizational initiatives. Lead special initiatives specific to reporting and analytics on tight timelines, ensuring the right stakeholders are involved as needed.
- Lead improvements in the use of data and business intelligence solutions for reporting and insights.
- Responsible for organizational data and ensure data quality is managed as per governance strategy to ensure accurate reporting.

What must you have?
- Bachelor’s degree in Health Administration, Health Sciences, Computer Science, Mathematics, Statistics, Business or Engineering or related field.
- In-depth knowledge of Ontario Home and Community Care Support Services business processes and data holdings required
- Demonstrated management, leadership, relationship management, and problem solving skills.
- Experience utilizing data management, extraction and reporting tools and software
- Solid knowledge of Business Intelligence concepts and tools
- Strong communication skills with ability to lead meetings and train staff
- A passion for analytics, high comfort level and interest in leading and teaching analysis and interpretation of data and results; ability to "tell stories" with data and facts
- Strong interpersonal skills with experience in driving productive collaboration with internal clients and cross-functional team members
- End-to-end experience with leading and developing BI projects
- from facilitating the design thinking sessions and gathering requirements to leading development of the back-end tables and KPI’s
- to designing dashboards and supporting deployment
- Strong understanding of Data Governance, Data Management and Data Strategy
- Strong BI/Visualization skills and experience (preferably leveraging SSIS, SSAS, SSRS and Power BI)
- Strong project management skills and a high attention to detail
- An overall dedication to producing high quality work and desire to continuously learn and develop
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?
- French language is an asset
- Master's Degree (preferred)

What do we offer?

**We know wellness is supported with work-life balance. **In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Who are we?**:
**We are Home and Community Care Support Services, ready

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