Communications Manager, Commercial Banking

9 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

As the Communications Manager you will work with a team of communications professionals who develop internal and external communications that support business priorities, providing strategic communications planning, execution and advice for our Commercial Banking team. The Communications Manager will be responsible to build, manage and implement Commercial Banking communications, both internal and external-facing. This includes the development and implementation of initiatives to support employee development and business growth across Commercial Banking (CB). You also participate on broader Commercial or Bank initiatives that impact our teams nationally.
- At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._

How you’ll succeed
- Communications - Lead and develop communications strategies, programs and tactics that engage team members and leaders and strengthen their commitment to CIBC as a purpose-led bank. You will provide communications advice and counsel for executives/project teams on effective communication principles, plans and processes; emphasizing alignment of business and leadership’s actions with communications.
- Relationship Management and Business Acumen - High level of comfort working with all levels of leadership and ability to manage relationships across the organization with proven ability to build strong working partnerships focused on outcomes. You will be able to influence and negotiate in a compelling manner that builds trust and achieves results with diverse stakeholders.
- Implementation Initiatives - Provide input, analysis and perspective to business leaders on the development and implementation of initiatives for Commercial Banking that enhance the frontline’s ability to deliver against financial and non-financial targets. These initiatives support improving the client experience, new client acquisition, growth and retention of existing clients and drive overall revenue growth. You will act as an advocate for Commercial Banking employees, providing a segment voice on broader CIBC projects to support their capability and ensure their engagement.
- Strategy Development & Implementation - Grow share of wallet for existing clients and/or enable acquisition of new business clients. Work with partners and peers on the Product, Channel and Risk teams. Participate in the development and implementation of sales and training programs for all stakeholders, inclusive of leaders, partners and RMs to support the field in their development and support delivery to clients. In collaboration with the Director, Client Experience, define success, and create the tools and reporting necessary to complement the training, and measure the success of the programs. When appropriate, ensure that all aspects of People Change Management are considered.
- Operational Support - Participate in projects related by maintaining close working relationships with key business partners to create understanding and influence business strategies, priorities, and direction. Ensure business objectives can be converted into improved client experience and business results. Ensure all programs/initiatives reflect the ideal employee and client experience.
- Coaching Partners - In regards to approach, tone, content and timely impact of communications, provide counsel and recommendations on communications activities. Offer recommendations on procedures and practices to improve the efficiency of the department and the role as well as ensuring communication strategies and tactics are implemented accurately, on time and within budget.

Who You Are
- You have developed knowledge in Commercial Banking, including principles, practices, processes, procedures, products and services.
- You can demonstrate experience with CIBC's organizational structure, facilities, policies, processes, products, and organizational initiatives within areas of responsibility.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
- You engage with your heart and mind. You are able to manage several small to medium sized projects concurrently involving complex changes to technical or business environment. You work well under pressure, with tight deadlines, and sometimes competing objectives. You have developed project planning, management and scheduling skills sufficient to pr

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