IT Asset Specialist

2 weeks ago


Toronto, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

IT Asset Management Team is accountable for Sun Life’s Information Technology (IT) assets, ensuring they are inventoried and appropriately managed through their life cycle (acquisition, deployment, maintenance, upgrades, and retirement). The team is responsible for the governance and reporting for hardware and software assets, software license management, and software currency management.

**What you need to succeed**:

- Drive operational requirements of the ServiceNow Software Asset Management (SAM) module including analysis, resolution, escalation and reporting as necessary.
- Define and implement software and hardware asset management governance solutions and processes as per operating guidelines for asset lifecycle, data compliance, contract, and financial functions.
- Manage the IT asset portfolio ensuring alignment with risk, cost, governance, compliance, and performance metrics.
- Support the technical team members in solution delivery and contribute towards automation and advancing maturity of ITAM practices.
- Support software license and currency management governance and reporting
- Contribute to defining scope, timelines, and plans; analyze feasibility; estimates.
- Participate in agile ceremonies.
- Work with Internal Audit and OSFI for assessments as required.
- Assist in updating annual refresh of ITAM Directive

**What you need to succeed**:

- University degree or College diploma in a related discipline
- 7+ years of experience in implementing and managing enterprise-wide IT asset management policies and solutions.
- Strong working experience with ServiceNow (SAMPro) and ITSM/ITAM solutions and principles
- Thorough understanding of hardware, software, and license lifecycle processes
- Solid understanding of data governance principles and data risk management, with specific reference to ServiceNow best practices

**Preferred skills**:

- Strong organizational skills with a track record of maintaining positive stakeholder relationships.
- Strong analytical abilities and innovative problem-solving skills with a focus on process improvements
- Proven ability to independently engage with senior leaders and influence without direct authority
- Strong planning and organizational skills in a fast-paced environment.
- Superior written and verbal communication skills, with experience documenting processes

**What’s in it for you**:

- We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada.
- We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
- Wellness programs that support the three pillars of your health - mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential..
- As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.

LI - SJ #LI-Hybrid #LI-remote

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
82,000/82 000 - 135,000/135 000

**Job Category**:
IT - Technology Services

**Posting End Date**:
12/03/2024



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