IT Systems Support

2 weeks ago

Pickering, Canada Lenbrook Group of Companies Full time

**IT SYSTEMS SUPPORT**

Lenbrook isn’t just another job — it’s a career. For more than 40 years we have been on an incredible journey - to bring high resolution audio to every household through meaningful technological innovations and beautifully designed products. We are a leader in high-end audio and distributor of specialty consumer brands. Lenbrook believes in rewarding outstanding work, developing employees’ careers and building long-term relationships with our customers. Its fun, supportive, competitive and a great place to grow your career.

**Responsibilities**:

- Provide end user technical assistance in a courteous and responsive manner ensuring maximum productivity.
- Facilitate complete solution of troubleshooting, installations, and other services.
- Troubleshoot & resolve technical issues related to hardware and software, audio/video systems and network connectivity.
- Provide orientation and assistance for new users.
- Install and configure hardware and software components.
- Assist in network support, anti-virus and endpoint security software.
- Assist with network testing and evaluating software and hardware.
- Other related duties as required.

**Skills & Qualifications**:

- 2 years’ experience with computer or network troubleshooting and repairs.
- 2 years’ providing user support in an IT environment.
- 1+ years’ experience supporting customers through telephone / chat-based environment.
- Proven technical, analytical and problem-solving IT support skills.
- Lifting of computers and peripherals required (up to 50lbs)
- Strong communication and interpersonal skills.
- Customer friendly attitude.
- Ability to communicate technical concepts.
- Strong knowledge of computer hardware and software.
- Good general knowledge of network protocols.
- Some knowledge of working with Business Connect, Sharefile, DarkTrace, Sophos Central would be an asset.
- College diploma in Information Technology or equivalent.
- Certifications such as CompTIA A+ or similar Microsoft certificate would be an asset.
- High degree of confidentiality and discretion.
- Integrity and strong adherence to the practice of business ethics.

**We’ve got you covered**:

- We offer a comprehensive benefits package that includes extended health, prescription, vision and dental coverage, vacation time and more.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and Lenbrook’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Please make any such needs known in advance.

Pay: $47,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (required)

Work Location: In person

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