Associate Workforce Controller

3 weeks ago


Mississauga, Canada Bell Full time

Req Id: 413677

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

**Posting Details**:
**Company name**:Bell Canada
**Job location address**: 5099 Creekbank Road, Mississauga (ON) or 600 Jean Talon E, Montreal (QC) or 76 Adelaide Street West, Toronto (ON)
**Job type**: Regular Full-Time

**Description of the Workforce Management Team (WFM)**
The role of the WFM team is tguide and influence operation decision making and execution in a way that optimizes both the service level for our customers while maintaining operational budget. As part of the long term planning team you will be responsible for tracking the technician headcount, analyzing trends, reporting
on results and collaborating with various teams.

**Job Duties / Accountabilities**:
**Planning**
- Accurately track movements and changes in technician’s status
- Determine impact of future changes expected timpact productive capacity through statistical
- analysis
- Work collaboratively with operations and scheduling team tensure expected capacity is
- aligned with latest business knowledge

**Reporting**
- Perform analysis on historical results tunderstand key drivers of variances in capacity across
- multiple markets and regions
- Determine key highlights in historical results tbe included in executive level deck

**Additional**
- Perform ad hoc analysis tdiscover insights that drive change throughout the business
- Perform validations on data tensure accuracy of historical results and future expectations

**Essential Qualifications / Competencies**
- Problem solving and critical thinking skills
- Intermediate Excel (SumIf, CountIf, vlookup, etc.)
- Statistical analysis skills
- Excellent communication and computer skills
- Able tmanage priorities in a fast changing environment under tight timeframes with little supervision
- Possess the following qualities: sense of urgency, autonomy, attention tdetail, initiative and flexibility
- Proven history of learning new skills
- Strong team player
- Fluent in English - Professional relationships with English speaking customers or customers outside Quebec

**Preferred Qualifications**:

- Work experience or university degree in statistics related field (Economics, Mathematics, Engineering,
- etc)
- Advanced Excel (pivot tables, charts, conditional formatting, Analysis toolpak, etc.)
- Good PowerPoint skills (ability tcreate visuals and alstsummarize and synthesize data)
- Knowledge of forecasting software (Eviews, Stata, SAS, Forecast Pro, JMP)
- Knowledge of the system SAP P90/P50
- Knowledge of Vision & Action

**Working Conditions**
- Be available from Monday to Friday, 37.5 hours

EmployeeReferralProgram

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Regular - Full Time
**Job Location**:Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Quebec : Montreal
**Flexible work profile**:Remote
**Application Deadline**:08/30/2023

Created: Canada, ON, Mississauga

**Bell, one of **Canada's Top 100 Employers.



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