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Bell Person Guest Service Ambassador

4 weeks ago

Vancouver, Canada Shangri-La Hotels Full time

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits

We are currently searching for an experienced Guest Service Ambassador | Bell Person to join our team on a part time basis. This role is paid a wage of $20.01 per hour and requires open availability to work a combination of shifts that will include overnights which are paid at a premium rate.

Position Description

Represent the Shangri-La Hotel Vancouver by being the first and last impression for our guests
Welcome all guests with a smile and an appropriate hospitality greeting - Welcome to the Shangri-La Hotel Vancouver
Greet all guests arriving by vehicle or by foot and clearly direct guest to registration area
Responsible for the delivery of Guest Luggage and any other items to guest room
Conduct rooming for all guests checking in to communicate room controls and features
Ensure the timely and efficient transfer of luggage to and from the guest’s room
Promote Valet parking service to guests arriving by vehicle, while ensuring all vehicle keys are clearly identified and stored in locked location
Ensure all entrances are free and clear of congestion for arrival and departure of guest vehicles.
Move and organize vehicles on the driveway
Parks and retrieve all guest vehicles
Complete thorough walk around of guests vehicles prior to parking and highlight any damage on corresponding valet parking ticket
To be noticeably positioned at hotel entrance to provide luggage assistance upon arrival, and departure and assist with the loading and unloading of luggage and ensure that it is sent to the location requested by the guest
When requested or anticipated will provide guests with information and answers to questions about Hotel facilities such as; meeting facilities, dining options, local visitor and tourist attractions, and transportation information
Provide luggage storage by directing guests to the Bell Desk
Report any suspicious or unusual behavior to hotel security services
Maintain a presence in the Lower Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
Consistently offer professional, friendly and engaging service
Assist guests regarding hotel facilities in an informative and helpful way
Undertakes other ad hoc related responsibilities, as required

Education & Skill Requirements

Previous experience in a similar capacity within another luxury or upscale hotel brand is an asset
Professional verbal communication skills
Professional appearance and manner
Class 5 Drivers License is required
Valid SIR (Serving it Right) Certificate is an asset
Frequent lifting and carrying up to 50 lbs
Constant standing and walking throughout shift
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast-paced environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work a variety of shifts including evenings, mornings, weekends, holidays and overnight shifts as required

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver Our Colleagues have access to the following:
Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
Experience our renowned food & beverage with a special Colleague Discount
Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs
Indulge in specialty pricing on luxurious pillowtop beds and Linens through our partner programs.
Connect your event leads or employee referrals and earn a special Colleague bonus
Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy.
Pursue your own ongoing development

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