Barista

1 month ago

Etobicoke, Canada Gong Cha Full time

Joining the Gong Cha team as a Barista, gives you the opportunity to provide superb customer service, create great tasting

beverages and bringing customers, the Gong Cha’s experience. If you’re energetic, a team player and love to be in a fast pace

environment, we want to meet you.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Gong Cha.
- Maintains calm attitude during periods of high volume or unusual events to keep store operating to standard and to set a

positive example for the team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Maintains strong communication between managers and other team members.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging

coaching as needed.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and

communicating them to the store manager.
- Delivers superb customer service to all customers through the Gong Cha Experience standards.
- Follows Gong Cha’s operational policies and procedures, including those for cash handling and safety and security, to

ensure the safety of all members during store operations. Maintains a clean and organized workspace so that members

can locate resources and product as needed.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages consistently for all customers by adhering to all recipe and presentation standards. Follows

health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

Summary of Experience
- No previous experience required

Required Knowledge, Skills & Abilities
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships

Physical Requirements
- Constant standing/walking
- Occasional stooping, kneeling or crawling
- Occasional pushing, pulling, lifting or carrying up to 40 lbs
- Occasional ascending or descending ladders, stairs, ramps
- Constant computer/POS Register and bar equipment usage
- Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
- Constant reaching, turning, and performing precision work around bar area
- Constant receiving detailed information through oral communication
- Constant talking, expressing or exchanging ideas by means of the spoken word
- Occasional Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors
- Constant clarity of vision at near and/or far distances

**Job Types**: Full-time, Part-time

Pay: $16.55-$22.98 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- Store discount

Supplemental pay types:

- Bonus pay
- Tips

Work Location: In person

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