Apparel Supervisor

**Department**: Retail Stores

**Location**: Lime Ridge Mall, Toronto, Ontario

**Job Type**: Full-time, Permanent

THE TEAM

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

THE ROLE

**Duties/Responsibilities**:
Collaborating with the junior management team to attract, engage and motivate customers into making purchases
in-store by using the latest visual techniques

Generate business results and achieve key KPIs through

Handling customer complaints and enquiries to provide excellent levels of customer service

Creating innovative strategies to capitalize on sales opportunities

Providing assistance with the maintenance of standards on the sales floor

Encourage and foster personal progression throughout the store

Managing associates within company guidelines, policies and procedures

Providing assistance with the induction and training of new starters

**Skills/Experience/Knowledge needed**:
Retail management experience of a minimum of 6 months - 1 year

Openness to feedback and willingness to develop

High sense of urgency and keen eye for detail

Positively motivate team members to drive daily sales and meet weekly objectives

Ability to mitigate issues through problem-solve and troubleshoot issues

Ability to multi-task and complete tasks in a timely manner

Well rounded knowledge of both in-house and global brands (Nike, Lacoste, Adidas, The NorthFace, etc.)

Strong verbal and written communication skills

IT skills
- Microsoft Outlook, Word and Excel would be an advantage