Scaled Processes Program Manager

4 months ago

Toronto, Canada Google Full time

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.- 6 years of experience in program or project management.

**Preferred qualifications**:

- 8 years of experience managing cross-functional or cross-team projects.
- Experience leading strategic or ambiguous programs from inception to action.
- Ability to manage multiple, time-sensitive projects with engaged priorities.
- Ability to streamline complex processes and implement workflows designed to increase efficiency.

**About the job**:
gTech’s Extended Workforce Solutions (xWS) team enables product areas to scale their extended workforce operations while managing risk. The goal is to enable businesses to make informed decisions to put talent in the right locations. The partnership with teams across Google aims to provide an excellent user experience and minimizes administrative burden throughout the Extended Workforce process. We assist with Extended Workforce planning and strategy, and provide tools to support product areas in managing their Extended Workforce (xWF) infrastructure. We strike a balance between optimizing Extended Workforce engagements and making sure, the policies and guidelines are followed.

The Solutions Delivery team makes it easy for Google managers to engage with the contingent workforce, providing training, standards, and guidelines to minimize Google’s risk and offering data and insights on planning and strategy for new and existing engagements. We provide processes, tools and know-how to support through the life-cycle of contingent workforce engagements, so the businesses can make informed decisions to put the right talent in the right locations.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

**Responsibilities**:

- Use data-driven insights to understand issues, trends, and perspectives to transform contingent workforce operations. Identify problems and issues and create projects and processes to solve them.
- Lead critical and high visibility Objectives and Key Results (OKRs) to support extended workforce cost optimization and compliance efforts, ensuring areas of concern are either addressed or appropriately escalated.
- Run and improve extended workforce programs to meet business needs in terms of cost, quality, and speed.
- Transform infrastructure, including surfacing requirements, setting timelines, leading sprints and pilots, and managing change.
- Lead process re-developing efforts that improve overall performance and efficiencies. Ensure projects are managed to achieve KPIs, balancing the need to realize impact with ensuring healthy team dynamics.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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