Solution Consultant

4 weeks ago

Vancouver, Canada Resolver Full time

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._

As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.

You'll partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 2 - 6 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming

You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and your voice will contribute to a great organization (that’s us by the way)

**About Resolver**:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row

**Your day to day - let's break it down**

**Project Delivery (100%)**
**_Measures of success_**_: customer feedback (NPS, references), peer feedback, utilization, and project margin_

You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of end-to-end software implementations.

**Consultation & Requirements Gathering**
- Educating customers on what’s required for successful implementations
- Gathering and documenting customer functional and technical requirements
- Creating design recommendations and securing agreement on designs that satisfy customer requirements and reflect industry best practices

**Project Management**
- Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
- Controlling and communicating project scope, schedule, budget, and risk to customers and management
- Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize “time to value”

**Configuration**
- Configuring our no-code software based on the solution design, performing quality assurance to minimizing rework (no coding required)

**Customer Training**
- Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)

**People Who Excel**:

- 3+ years of prior experience in delivering enterprise off-the-shelf software or incident management solutions
- Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce
- Experience within Risk Management, Internal Audit, and Regulatory Compliance Management is a bonus but not a must have
- You love to make customers happy regardless of any obstacle
- You’re a go-getter with an excellent ability to manage ongoing projects simultaneously
- You have exceptional communication skills and get pumped speaking with customers
- You’re a self-starter who can take charge of tasks with mínimal direction (we’re not fans of micro-management)
- You’re accountable for your work You take the time to invest in research, learning, and practice to make yourself an expert in your field

**What we’ll give you in return**:
Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it:

- **Health and Wellness Benefits**: 100% paid by us for health and dental from day one. And our vision care is every 12 months We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
- **Professional development**: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important i

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