Campus Services Coordinator

1 week ago

Ancaster, Canada Redeemer University College Full time

Campus Services Coordinator (Box Office)- staff
Full-time - Open until filled - Starts: March 15, 2024**The Position**:
Reporting to the Assistant Director, Campus Services, the Campus Services Coordinator (Box Office) is responsible for the daily administration, and operation of the Campus Services office and the associated services, including Box Office, guest accommodations and UStores. The Coordinator supports the administrative functions in the Campus Services Department.

**Responsibilities**:

- Box office and front desk operations, including cash-handling responsibilities, setting up events in the ticketing system, ticket sales transactions, and a good working knowledge of current and upcoming events.
- Coordinates the daily operation of the Campus Services front desk operations and maintains a high level of customer service and ensures consistency and resolves day to day issues that may arise.
- Taking, canceling, and changing room reservation requests. Investigating and resolving customer complaints or questions. Processing guest departures including calculating changes and receiving payments.
- Maintains regular communication with clients throughout the conference and/or event and takes a leading role in resolving problems experienced by clients.
- Maintain the ecommerce operations for Campus Services.
- Processes and assigns locker rental purchases.
- Coordinates the distribution transit passes via Presto and HSR processes.
- Prepares monthly reports and post event reconciliations of the Box Office.
- Prepares deposits, invoicing and internal transfers for all events and guest accommodations. The Coordinator communicates with the Finance Department to ensure that all deposits, refunds and site sales balance.
- Is cross trained in and able to assist with the operation of the OneCard program.

**Preferred Skills and Attributes**:

- Excellent customer service skills.
- Strong organizational and problem solving skills.
- Excellent oral and written communication skills.
- Strong computer skills are essential.
- Ability to perform complex tasks and to prioritize multiple projects.
- Accuracy and attention to detail.
- Ability to preserve and maintain confidentiality of client information.
- Ability to work collegially at all levels, exercising tact and diplomacy, at times in stressful situations.
- Flexible working hours, including some evening and weekend work.

**Education, Training & Certifications**:

- University Bachelor's Degree or Community College Diploma preferred.
- Previous experience in a professional office setting.
- Ticket sales, theatre front of house and/or hotel front desk experience is an asset.

**Other Requirements**:

- Understanding of Redeemer University (mission, values, and Reformed Christian identity).

**The Application Process**:
**Position reports to**: Asst. Director, Campus Services

**Anticipated start date**: March 15, 2024

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