Database Business Analyst

3 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 58032
Ministry: Jobs, Economy and Trade
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Ongoing
Scope: Open Competition
Closing Date: May 16, 2024
Classification: Subsidiary 02B 3625 Program Services 3E (02E3PA)

**Salary**: $2,626.89 to $3,364.38 bi-weekly ($68,561 - $87,810/year)

**Alberta Labour Relations Board**:
**APS Competencies**:
Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
Competencies for this position include:
Build Collaborative Environments
Facilitates open communication and leverages team skill:

- Leverages skills and knowledge of others.
- Genuinely values and learns from others.
- Facilitates open and respectful conflict resolution.
- Recognizes and appreciates others.

Develop Networks
Maintains collegial internal relationships and understands external network:

- Seeks to understand perspectives and needs of others.
- Follows through, has integrity and respect for others.
- Helps and follows through.
- Keeps key stakeholders informed; is professional and respectful.

Systems Thinking
Considers inter-relationships and emerging trends to attain goals:

- Seeks insight on implications of different options.
- Analyzes long-term outcomes, focus on goals and values.
- Identifies unintended consequences.

Creative Problem Solving
Focuses on continuous improvement and increasing breadth of insight:

- Asks questions to understand a problem.
- Looks for new ways to improve results and activities.
- Explores different work methods and what made projects successful, shares learning.
- Collects breadth of data and perspectives to make choices.

**Role Responsibilities**:
Reporting to the Manager of Administrative Services, this position is responsible for ensuring that the Board’s data information systems provide the information required to support management strategic decisions, manage day to day operations, and provide analysis and information for research for information requests, all in compliance with set standards, business rules and practices.

This position interacts with all Board staff and Board members, stakeholders, ministry and department contacts, other Boards and stakeholders both provincially and federally, internal and external service consultants, and service providers. Researching, analyzing and recommending potential systems and information technology to move the Board strategically will require an innovative approach to trends, issues and future technology.

As a Database Business Analyst for the Board, you will have essential responsibilities including but not limited to:

- Business Analysis - coordinate the operational business planning process for designing and enhancing the information technology tools.
- Information Technology Management - ensure that the case management systems and information technology meet the needs of the Board.
- Database Reports and Quality Control - create ad hoc and static reports out of the CRM case management system and database that provide tools for operational management, quality control and business plan/annual reporting requirements.
- Database and Information Technology Policies and Procedures - ensures database and information technology policies and procedures are understandable and user-friendly to meet Board requirements for training, day-to-day usage and inputting for data integrity.
- Desktop and Other Hardware Support - assist users troubleshooting desktop, network, software and peripheral hardware (mobile devices, scanners, printers, copier, conference phones) issues and escalate through the appropriate channels.
- Service Requests - Coordinate and submit service requests via BERNIE or to any relevant service providers.

To assist you in meeting the multiple demands of this position, you will require:

- Strong attention to detail.
- Superior organizational skills.
- Strong ability to work with time sensitive matters with mínimal supervision.
- Exceptional communication and interpersonal skills.
- Independent decision-making skills.
- Strong analytical and critical thinking skills.

**Qualifications**:
University graduation in Computing Science or in a related field plus 2 years progressively responsible related experience. Equivalencies will be considered as follows: related certificate and minimum of 3 years progressively responsible related experience; minimum of 4 years progressively responsible related experience.

Positions requirements:

- 4 years experience with SQL queries, and Visual Studio including creating SSRS reports.
- Experience with CRM case management systems.
- Experience working with statistics and research (quantitative and qualita

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