Customer Service Executive

1 month ago

Saskatoon, Canada Many Nations Financial Services Ltd. Full time

_**PRIMARY FUNCTION**_

Under the general direction of and reporting directly to the CEO the Customer Service Executive works closely with the service representatives and the benefit providers to provide support and training to the plan administrators and employees relating to all benefit plans and the Multi-employer Pension Plan provided by Many Nations (including individual plans).
- **POSITION RESPONSIBILITIES**_

As a key position in the organization, the Customer Service Executive will work closely with a diverse number of clients from a variety of backgrounds, including different service representatives, benefit providers, provinces and plans, to meet the needs of its customers on a daily basis.

Without restricting the generality of the foregoing, the Customer Service Executive shall undertake the following duties and responsibilities:
¨ Ensure that all service requests from plan administrators, clients and agents are responded to effectively and in a timely manner.

¨ Maintain a working knowledge of all relevant products available from the benefit providers, in order to be able to respond to client inquiries and recognize opportunities for product enhancements or new product sales.

¨ Co-ordinate client service seminars, administration training and employee training of websites and products.

¨ Monitor employee enrolments/terminations/changes etc.

¨ Enter all enrolments/terminations/changes etc. in the Psigen/CNG filing system.

¨ Maintain, and keep up to date, tasks for any ongoing issues or problems.

¨ Forward any payments received at MNFS immediately to the appropriate benefit provider, ensuring that the payment is accompanied by all information that will be required to process the payment.

¨ Maintain, or have the knowledge and access required to obtain, up-to-date materials and forms for the different benefit providers. Ensure plan administrators, employees and service representatives have all information, materials and forms required.

¨ Prepare presentations for existing clients as required.

¨ Prepare, as required, communications to clients and/or employees (for example; employee newsletters).

¨ Perform duties of Administrative Assistant when required.**QUALIFICATIONS**:_

Qualifications, skills and experience:
1. Good working knowledge of pension and group benefits and the insurance industry.

2. Strong customer service orientation and problem solving disposition.

3. Demonstrated high standards of professional commitment, business judgment, personal integrity and respect.

4. High energy level and a capacity to work effectively in stressful situations.

5. Diligent, conscientious work habits.

6. Ability to manage details.

7. Ability to work in an environment where patience, understanding and creative problem solving is key to success.

8. Exemplary organization and time management skills.

9. Excellent team building and team playing skills: An appreciation and sensitivity to the diversity of opinions, skills and talents of others

**Job Type**: Part-time

Pay: $22.04-$31.09 per hour

Expected hours: 20 per week

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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