Operations Admin Ii

3 weeks ago

Delta, Canada Fedex Canada Full time

Provides clerical and administrative support to the human resources (HR) department.

**Essential Functions**
- Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable.
- Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables, password resets, etc.).
- Maintains personnel files for all employees.
- Provides support on auditing, reviewing, and processing the human resources paperwork and forms.
- Generates, compiles, and distributes HR reports.
- Participate in special projects, to include job fairs and retention/engagement events, etc.
- Provides support to HR Department as needed.
- Must maintain confidentiality and perform all duties in accordance with company policies and procedures. Additional Operations essential functions:

- Reviews, researches and/or enters data in various systems to support respective functional area
- Compiles data and provides various regular and adhoc reports to management for review and determination
- Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
- Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review. Additional Quality Assurance/Loss Prevention essential functions:

- Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
- Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
- Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
- Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions:

- Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
- Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
- Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
- Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
- Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

**Minimum Education**
- High school diploma or GED required.

**Minimum Experience**
- One (1) year of experience required in HR clerical support or related area.

**Knowledge, Skills, and Abilities**
- General business skills such as typing; data entry and review; and use of phone, copier, and fax.
- Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.
- Customer service skills necessary to effectively and professionally respond to requests.
- Verbal and written communication skills necessary to explain complex and/or confidential information.
- Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.Ability to analyze, review, and make recommendations.

**Preferred Qualifications**:Ground Applicants only, as this is a 8 weeks seasonal role

**Pay Transparency**:
**Pay**:
**Additional Details**:PT seasonal HR Admin, term ends 1/4/2025 Wage $18.10-22.68/hr

DISCLAIMER
- their current driver's abstract;
- their performance on any driver competency assessments administered

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