IT Technician

Kinectrics takes pride in being consistently ranked as one of the best places to work in the energy and utility industry, where purpose and people mean as much as innovation and growth. That’s why we choose only the best and brightest to join us. To keep pace with Canada’s expanding energy and utility sector, Kinectrics has grown from a company of 300 to over 1,000 in only the last few years - and we aren’t looking to slow down. Join our diverse, supportive workplace for a rewarding career in the electricity industry.

**The Opportunity**

Employment Type: Permanent

Employment Level: Entry

Location: 4258 Bruce County Road, Teeswater, ON

Department: Information Technology

Reports to: Helpdesk Supervisor and Director IT

Hours per week: 40

**What We Offer**

At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the driver’s seat of your own career, setting you up alongside industry experts who will help you develop the skills essential to your professional growth in a dynamic, entrepreneurial, and rewarding work culture.
- **Purpose**: The work we do each day helps communities around the world. Find satisfaction in work that really matters, working alongside and as part of the best and brightest in the industry.
- **Growth**:To keep pace with Canada’s expanding energy and utility sector, we are growing more each day, which means more opportunities for you. We encourage our employees to grow alongside our company thanks to a number of significant training and personal development opportunities.
- **Innovation**: Our staff proudly develop innovations that push the industry forward.
- **Diversity**: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading trends and best practices, creating a desirable workspace for each and every one of our employees.
- **Competitive Compensation**: We offer a competitive total compensation package unmatched by most industries throughout North America.

**Accountabilities: How You Will Make an Impact**
- Perform day-to-day end user support on-site and remotely
- Perform routine IT support and administrative duties, which may include but are not limited to:

- Provide moderately complex hardware and software support for local and remote users
- Installing, testing, troubleshooting, and maintaining software products
- Installing, testing, troubleshooting, and maintaining hardware products such as desktops, laptops, printers, peripherals, etc.
- Basic Windows systems administration
- Provide advice and training to users in response to computer related difficulties
- Respond to customer inquiries, maintain good customer relations, and solve problems.
- Ensure customer satisfaction by following good quality and safety practices in all aspects of the work performed.
- Evaluate end user needs and recommend appropriate equipment and software configurations.
- Maintain, manage, troubleshoot, and upgrade computer systems for performance and related security issues.
- Analyze the efficiency of helpdesk operations, advise on technical improvements
- Lead discovery workshops to determine support issues, collect business requirements and challenges to align helpdesk technical solutions with business needs.
- Perform all duties in a safe manner in compliance with Kinectrics policies and procedures
- Perform other duties as required

**What You Need to Succeed**
- Completion of High School plus additional specialized courses related to Computer

Science and/or Computer Technology at the community college level
- 1-3 years related experience or equivalent advanced education in related areas
- Previous experience in installing, testing, troubleshooting, and maintaining software products such as Microsoft operating systems, Microsoft Office Suites, SAP, etc. and hardware products such as desktops**, **laptops, printers, and peripherals, etc.
- Previous experience as helpdesk support specialist and practical knowledge of helpdesk operations
- Demonstrated trouble shooting skills
- Understanding of programming and scripting concepts
- Ability to organize and prioritize tasks and projects
- Knowledge of Office 365 products and administration
- Good written (technical and non-technical) and verbal communication skills
- Ability to work independently on a day-to-day basis
- Ability to exercise discretion and judgment in resolving problems
- Working proficiency with Microsoft Windows 10 and similar operating systems
- Excellent analytical skills
- Attention to detail and commitment to quality