Maintenance Systems Administrator

2 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
Under the direction of the Director of Business Operations, the Maintenance Systems Administrator is responsible for support for the UW Computerized Maintenance Management System (CMMS) used to manage facilities related work order system, asset management, and preventative maintenance. The role includes also continuous improvement of processes and workflows to meet needs of the campus community (faculty, staff and students) as well as the business goals of Plant Operations.

University of Waterloo infrastructure comprises of over eight million square feet of space powered by a large 1st Class Central Power plant feeding a sophisticated district energy system connecting over eighty major academic buildings supporting state of the art teaching and ground-breaking research.

Responsibilities will align with the Plant Operations goal of contributing towards providing a safe and accessible, invitingly clean and comfortable, functionally-enriched and well-maintained campus environment through service excellence.

**Responsibilities**:
Customer Service/ End User Support
- Provide exceptional customer service in all communications with clients.
- Consistently consider the client perspective, both in reactively troubleshooting and in proactive problem solving. Works directly with maintenance supervisors and work teams to review and support the service level agreements that drive workflow to develop new efficiencies or with any changes in workflow as per the business units.
- Create a forum for end user feedback and ensure regular cadence of feedback with different user groups and action plan as appropriate for resolution of challenges encountered.
- Develop, document, and deliver education to end-users to support process improvements.
- Ensure that implementation of CMMS changes & improvements are documented, current, and consistent.
- Develop, document, and implement communication strategy to support system change upgrades.
- Represent customer service needs in pilot groups and vendor forums to ensure that CMMS changes and upgrades meet UW needs and priorities.

Operations
- In partnership with the Plant Ops IT Specialist the incumbent is responsible the following operational tasks:

- Set up new users on CMMS, assign roles, and define work teams.
- Contribute to ongoing monitoring of the device strategy that aligns with CMMS, changing workflows, and advances of available technology.
- Support Plant Operations teams in developing and accessing key performance indicator reports required for effective and efficient operation of their business units.
- Support process improvement for the CMMS including Preventative Maintenance program. Provides leadership in creating related documentation, development & delivery of associated education, and evaluation of impact of each initiative.
- Ensure that challenging and high priority requests are managed efficiently.
- Conduct regular reviews of associated data such as trends, respond times, volumes, use of client portal that facilitates customer improvement opportunities.
- Represent user needs in planning for upgrades or new modules that may be considered or approved.
- Participate in vendor support groups to remain abreast of current practices in the industry and vendor community.

Other
- Perform other related duties and responsibilities as assigned by the Director of Business Operations.

Qualifications:

- Completion of a post-secondary school program or an equivalent combination of education and or experience.
- At least three years of customer service/administration work experience preferably in facilities management within a major institutional sector(s), such as education, post-secondary education or corporate environment.
- Excellent communication (written and verbal) and interpersonal skills, with a deep commitment to customer service.
- Keen attention to detail and accuracy.
- Proven ability to respond to competing demands in a fast-paced environment.
- Excellent organizational skills.
- Demonstrated commitment to teamwork.
- Experience conveying information related to customer inquiries to a variety of stakeholders in a professional composed manner.
- Aptitude in using personal technology devices (phones, tables, etc.) and ability to support a wide variety of users.
- Sound working knowledge of property and facilities management principles, services, and operations.
- Experience with Computerized Maintenance Management System (CMMS).
- Proficient in using MSOffice (Teams, Outlook, Word, Excel, Power Point).

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building,

  • Maintenance Systems Administrator

    2 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview Under the direction of the Director of Business Operations, the Maintenance Systems Administrator is responsible for support for the UW Computerized Maintenance Management System (CMMS) used to manage facilities related work order system, asset management, and preventative maintenance. The role includes also continuous improvement of...

  • Systems Administrator

    5 days ago

    Waterloo, Canada Targeted Talent Full time

    ClientOur client is growing quickly. We are looking for a full-time Systems Administrator to be part of their team in Kitchener. They provide the latest technologies in digital phone, high speed internet, web hosting, cloud and managed services. With their growth, there is potential for you to grow with them and advance your career.Position Overview:The...

  • Systems Administrator

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** The University of Waterloo Library is the campus's partner in learning, research and innovation. Its two main locations and three satellite spaces act as interdisciplinary hubs, bringing together the knowledge, expertise and resources needed by our diverse campus community. The University was built for change and the Library...

  • Sharcnet Systems Administrator

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: This position is part of the technical team that manages all aspects of the SHARCNET distributed high performance computing: hardware, software and networking infrastructure. The technical team is responsible for ensuring the ongoing operation and effective use of SHARCNET resources and participates in planning for new systems and...

  • IT Systems Administrator

    1 month ago

    Kitchener-Waterloo, Canada Chervin Full time

    **IT Systems Administrator** Due to growth within our company, **we are seeking an IT Systems Administrator to join our IT team in Hawkesville **(just outside of Waterloo). This is a full-time position with 44 hours a week. Wage commensurate with experience. Benefits are provided after the 3-month probationary period. **WHO WE ARE** Since 1991, Chervin...

  • IT Systems Specialist

    1 month ago

    Waterloo, Canada Tangam Systems Full time

    As an IT Systems Specialist at Tangam, you will establish and maintain proper standards and practices across the company and contribute to the growth of Tangam’s industry-leading casino optimization software, the company, and its offices. **Who we are**: Tangam Systems is a rapidly growing company that is at the cutting edge of developing data analytics...

  • Systems Administrator

    4 weeks ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • administrative officer

    7 days ago

    Waterloo, Canada Healthcare Systems R & A INC. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksReview and evaluate new administrative procedures Establish work priorities and ensure procedures are followed and deadlines are metAdminister policies and procedures related to the release of records in processing requests under government access to...

  • administrative officer

    1 week ago

    Waterloo, Canada Healthcare Systems R & A INC. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksReview and evaluate new administrative procedures Establish work priorities and ensure procedures are followed and deadlines are metAdminister policies and procedures related to the release of records in processing requests under government access to information and privacy...

  • Sharcnet Systems Administrator

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: This position is part of the technical team that manages all aspects of the SHARCNET distributed high performance computing: hardware, software and networking infrastructure. The technical team is responsible for ensuring the ongoing operation and effective use of SHARCNET resources and participates in planning for new systems and...

  • Systems Administrator

    1 month ago

    Waterloo, Canada Megawire Inc. Full time

    Megawire Inc. is looking to fill the position of **Systems Administrator (Tier 2/3)**. Under the direction of Operations Manager, you will be primarily responsible to provide on-site IT support and project deployment, such as data cabling, Application, Enterprise hardware (server/s, storage, Network switches etc.) configuration, deployment and maintenance,...

  • Career Systems Administrator

    1 month ago

    Waterloo, Canada Conestoga College Waterloo Campus Full time

    **Career Systems Administrator** **Requisition Details** - **Job Title**:Career Systems Administrator**: - **Requisition #**:24-0223**: - **Campus**: Waterloo - **Department**: Co-operative Education - **Payband**: H - **Starting Rate**: $35.06 - **Payband Range**: $35.06 - $40.71 - **Hours/Week**: 37.5 - **Posting Date**: Wednesday, January 31, 2024 -...

  • Career Systems Administrator

    1 month ago

    Waterloo, Canada Conestoga College Full time

    **Requisition Details**: - **Job Title**:Career Systems Administrator**: - **Requisition #**:24-0223**: - **Campus**: Waterloo - **Department**: Co-operative Education - **Payband**: H - **Starting Rate**: $35.06 - **Payband Range**: $35.06 - $40.71 - **Hours/Week**: 37.5 - **Posting Date**: Wednesday, January 31, 2024 - **Closing Date**: Wednesday,...

  • Administrative Officer

    1 week ago

    Waterloo, Canada Healthcare Systems R & A INC. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Review and evaluate new administrative procedures - Establish work priorities and ensure procedures are followed and deadlines are met - Administer policies and procedures related to the release of records in processing requests under government access...

  • Systems Engineer

    2 weeks ago

    Waterloo, Canada MCAP Full time

    The Role This position is responsible for the design, deployment, management, and security of storage and compute infrastructure for MCAP. This includes the planning, management and monitoring of server and infrastructure, as well as the deployment, monitoring and management of the Operating Systems within the complete Microsoft offering (M365 and...

  • Systems Security Administrator, Intermediate

    7 days ago

    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...

  • Manager, Transit Maintenance

    1 day ago

    Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Senior Process

    1 week ago

    Waterloo, Canada OnX Canada Full time

    Job Summary: We are seeking a skilled Senior Process and Systems Analyst with extensive experience in NetSuite ERP to join our dynamic Finance System Support team. The ideal candidate will be responsible for analyzing business processes, identifying areas for improvement, and implementing solutions within NetSuite. This role requires strong analytical...

  • Senior Process

    1 week ago

    Waterloo, Canada OnX Canada Full time

    Job Summary: We are seeking a skilled Senior Process and Systems Analyst with extensive experience in NetSuite ERP to join our dynamic Finance System Support team. The ideal candidate will be responsible for analyzing business processes, identifying areas for improvement, and implementing solutions within NetSuite. This role requires strong analytical...

  • Senior Process

    1 week ago

    Waterloo, Canada OnX Canada Full time

    Job Summary: We are seeking a skilled Senior Process and Systems Analyst withextensive experience in NetSuite ERPto join our dynamic Finance System Support team. The ideal candidate will be responsible for analyzing business processes, identifying areas for improvement, and implementing solutions within NetSuite. This role requires strong analytical skills,...